Counter Manager Counter Manager

Estee Lauder; Norwich; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading beauty company is seeking a dynamic Counter Manager in Norwich to lead and coach a team of Sales Associates. This role involves creating and executing effective business plans to drive sales and enhance customer relationships. Candidates should possess strong leadership skills, a passion for customer service, and the ability to handle challenging situations with diplomacy. The position offers a chance to grow within a prestigious firm, with a culture valuing diversity and offering competitive benefits.

Benefits

Career advancement opportunities

Outstanding training and development

Competitive remuneration and benefits package

Qualifications

• Proven leadership and coaching skills in retail.
• Experience in strategic planning and execution.
• Retail sales experience is required.

Responsibilities

• Lead, coach, and develop a team of Sales Associates.
• Create and execute a business plan to recruit and retain customers.
• Manage customer relationship to achieve sales targets.

Skills

Effective verbal and written communication skills

Quality customer service skills

Results oriented

High attention to detail

Ability to work autonomously

Diplomacy and tact in customer situations

Proactive and positive approach

Tools

Microsoft Excel

Job description

We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.

Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.

You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.

If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.

Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all‑round skills needed to progress further within the Beauty Industry.

Key Skills

• Effective verbal and written communication skills. Excellent interpersonal skills
• Quality customer service skills. Skilled at winning people over
• Results oriented, with high drive to meet objectives and standards
• Pursue goals beyond what is required or expected of them
• Senses others' development needs and bolsters their abilities
• Anticipates, recognizes, and meets customers' needs
• Handles difficult and tense customer service situations with diplomacy and tact
• Guides the performance of others while holding them accountable
• Cultivate and maintain extensive informal networks
• Models team qualities like respect, helpfulness, and cooperation
• High attention to detail and organisational skills
• The ability to work autonomously and contribute to the team
• Proactive and positive approach to work and tasks
• Confidentiality, tact, and discretion when dealing with people

Qualifications / Knowledge

• Retail sales experience.
• Teamleadership
• degree of experience dependent on business/Store size.
• Experience in strategic planning and execution
• Ability to develop financial plans and manage resources
• Working knowledge of a computerised system including email, Microsoft Excel

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.