Costa Store Manager

Compass Group PLC; Cwmbran; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading food service company in the UK is seeking a proactive Costa Store Manager for a busy hospital location in Cwmbran. The role involves leading daily operations, managing stock, and ensuring high-quality beverage preparation while motivating the team to excel. Ideal candidates will possess strong leadership skills, excellent communication abilities, and a passion for customer service. The company offers competitive pay, comprehensive benefits, and opportunities for career growth, making this an exciting opportunity for those looking to elevate their career in management.

Benefits

Contributory pension scheme

Career Pathways and MyLearning programmes

Access to Digital GP

Travel discounts

Food shop discounts

Cinema ticket discounts

Cash rewards

Wellness classes

Discount sharing with friends and family

Qualifications

• Genuine passion for delivering outstanding service with a positive approach.
• Ability to stay calm and effective under pressure in a fast-paced environment.
• Exceptional reliability and personal accountability.

Responsibilities

• Lead day-to-day operations for efficient service delivery.
• Manage stock and ensure high-quality beverage preparation.
• Motivate and support the team to perform at their best.

Skills

Customer-focused decision making

Team leadership

Excellent communication skills

Time management

Reliability

Job description

We're looking for an inspiring, proactive, and committed Costa Store Manager to lead the team at our busy hospital location. This is an exciting opportunity to take ownership of a well‑known brand, drive exceptional standards, and create a warm, welcoming environment where both customers and colleagues can enjoy a great coffee experience every day.

Responsibilities

• Leading the day-to-day operation to deliver smooth, efficient and consistent service.
• Managing stock, minimising waste, and ensuring high‑quality beverage preparation.
• Motivating, coaching and supporting your team to perform at their best.
• Completing weekly paperwork and carrying out any administrative tasks required.
• Being the key decision‑maker on shift and the main point of contact for all store matters.
• Proactively resolving challenges with confidence, discretion, and a solutions‑focused mindset.

Qualifications

• A genuine passion for delivering outstanding service, with a natural smile and a positive approach.
• Someone who takes initiative and makes thoughtful, customer‑focused decisions.
• A strong team leader with excellent communication and people skills.
• Determination to succeed and a drive to continually improve.
• The ability to stay calm and effective under pressure in a fast‑paced environment.
• Exceptional reliability, timekeeping, and personal accountability.
• A safety‑first mindset, ensuring a clean, compliant, and secure store at all times.

Benefits

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses. We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families