Costa General Manager

OneRetail; Glasgow; On-site; GBP 34,000 - 40,000; Full time

Job summary

A leading retail company is seeking a Costa Manager at Glasgow Airport to oversee daily operations and ensure a welcoming environment for both customers and staff. The ideal candidate will have strong leadership skills, be passionate about delivering excellent service, and be able to work under pressure. Benefits include a contributory pension scheme, wellness classes, and exclusive travel discounts. This role offers a salary of up to £40,000 depending on experience, and is a fantastic opportunity for those looking to cultivate their career in a dynamic store environment.

Benefits

Contributory pension scheme

Career Pathways and MyLearning programmes

Digital GP access

Travel discounts

Discounts at major supermarkets

Cinema ticket discounts

Cash rewards on spending

Free wellness and mindfulness classes

Qualifications

• Passion for delivering outstanding service and greeting customers warmly.
• Ability to take initiative and make customer-centric decisions.
• Excellence in timekeeping and reliability.

Responsibilities

• Oversee daily operations and ensure business goals are met.
• Delegate tasks and manage the team effectively.
• Act as the main point of contact in the General Manager's absence.

Skills

Customer service

Team player

Communication skills

Problem-solving

Time management

Job description

Costa Manager - Glasgow Airport

40 hours a week / Up to £40,000 per annum (Depending on experience)

We are looking for a highly motivated, reliable and dedicated Manager to join our team, with the exciting opportunity to step up and lead in the absence of our General Manager. Overseeing daily operations to ensure the smooth running of the operations in a major brand, leading the team with enthusiasm, and ensuring a welcoming environment where both customers and staff can enjoy exceptional coffee experiences.

As a Costa Manager, your main responsibilities will be:

• Oversee daily operations and ensure seamless execution of business goals.
• To ensure waste is kept to a minimum during beverage production.
• To delegate where necessary and ensure the team are pro‑active at all times.
• In the absence of the General Manager assist in the completion of weekly bookwork and any other duties that are deemed necessary.
• Act as the main point of contact and decision‑maker in the absence of the General Manager.
• Be pro‑active at all times and use initiative, diplomacy and discretion to solve any problems that may arise.

Our ideal Costa Manager will:

• Have a passion for delivering outstanding service, greeting customers with a smile and serving them with pride.
• Take initiative and make decisions that are right for our customers.
• Be an excellent team player with great communication skills.
• Have a desire to succeed in your role.
• Possess the ability to work under pressure.
• Demonstrate exceptional timekeeping and reliability.
• Have a safety‑first mindset.

Benefits

• Contributory pension scheme.
• Grow your career with our Career Pathways and MyLearning programmes.
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits.
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more.
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more.
• Up to 44% off cinema tickets to enjoy your favourite blockbuster.
• Receive cash rewards every time you spend and use them on a wide range of brands.
• Unwind with us with free wellness, mindfulness and exercise classes.
• You can share all discounts and offers with your friends and families.