COS Head of E-com - Growth and Partnership - EMEA

COS; City Of London; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A leading fashion retailer is seeking a Head of E-com EMEA to spearhead digital growth strategies across Europe, driving innovation and partnerships. The ideal candidate has senior leadership experience in retail and a proven track record in delivering growth. This full-time position offers an attractive benefits package including a 25% staff discount and pension scheme.

Benefits

25% staff discount

Discounted gym membership

Pension scheme

Cycle to work scheme

25 days holiday

Qualifications

• Extensive senior leadership experience in digital commerce, growth strategy, and partner management within retail/fashion.
• Proven track record of delivering measurable growth and building scalable business models.
• Ability to leverage emerging digital trends and technologies.

Responsibilities

• Define and execute COS’s digital e-commerce growth strategy across EMEA.
• Own the strategic roadmap and performance for COS, driving efficiencies.
• Mentor the European e-commerce team.

Skills

Senior leadership experience in digital commerce

Partner management

Strategic thinking

Excellent communication skills

Ability to lead cross-functional teams

Job description

Job Description

As the Head of E‑com EMEA you will shape and deliver COS’s long‑term digital growth vision across EMEA by driving innovation, forging strategic partnerships, and expanding marketplace and franchise ecosystems. This role is accountable for building a scalable e‑commerce infrastructure that accelerates revenue growth, strengthens brand presence, and ensures operational excellence across owned and partner channels.

Key Responsibilities

Strategic Leadership & Growth Agenda

• Define and execute COS’s digital e‑commerce growth strategy across EMEA, aligned with COS Global digital priorities.
• Own the strategic roadmap and performance of Ampersand for COS, driving synergies and efficiencies.
• Prioritise the development and execution of partnership strategies with online platforms, marketplaces, and franchise partners.
• Identify emerging digital trends and technologies to foster innovation for your channel. Working closely with the Global Director of Technology to find best in class solution to aid growth.

Channel Ownership & Expansion

• Lead development and expansion of online concession and marketplace opportunities.
• Establish frameworks for partner onboarding, content quality, commercial agreements, and SLAs.
• Oversee COS’s presence on Ampersand for commercial success and operational excellence.
• Track and report KPIs related to e‑commerce growth and partnerships.

Team Leadership & Collaboration

• Mentor the European e‑commerce team.
• Collaborate with Marketing, Digital, Commercial, and Supply Chain teams regionally and globally.
• Build strong stakeholder relationships across COS, H&M; Group, and external partners.

Insight & Innovation

• Build a comprehensive e‑commerce ecosystem dashboard for growth insights.
• Monitor market trends and proactively identify new opportunities.
• Represent COS in strategic discussions with external partners and internal leadership.

Qualifications

Alignment to our company values is the most important characteristic we look for in all new joiners. Our values are the behaviours that we appreciate above and beyond anything else. We are open‑minded, curious, dare to be different, believe in constant improvement, and we empower and trust you to take ownership. Our values are part of who we are, what we stand for, and how we act.

What you need to succeed

• Extensive senior leadership experience in digital commerce, growth strategy, and partner management within retail/fashion.
• Proven track record of delivering measurable growth and building scalable business models.
• Expertise in digital marketplaces, online concessions, and partnership ecosystems.
• Strong leadership and stakeholder management skills in a matrixed organization.
• Strategic thinker with hands‑on execution capabilities.
• Ability to lead cross‑functional teams and manage multiple priorities.
• Experience managing multi‑channel digital ecosystems.
• Ability to leverage emerging digital trends and technologies.
• Excellent communication skills to influence senior stakeholders.
• Comfortable representing COS in strategic discussions with external partners.

Additional Information

This is a full‑time permanent contract based at our Regional Office in London.

Benefits

We offer all our employees attractive benefits with extensive development opportunities around the globe. All employees receive a 25% staff discount usable on all our H&M Group brands in stores and online. In addition to our staff discount, all employees are included in our H&M Incentive Program – HIP.

London‑based colleagues also receive:

• 25 days holiday
• Discounts on everyday brands and leisure activities
• Retail Trust membership
• Pension scheme
• Discounted gym membership
• Cycle to work scheme

Inclusion & Diversity

At COS we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.

Brand Description

COS offers a wardrobe of ready‑to‑wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.

Work Location

In this role you will have some flexibility to work remotely; however, due to the high level of cross‑department collaborations, approximately 4 days per week office presence is required to foster strong collaborations and teamwork.

Application Process

Ready to apply? Upload your CV securely via the “I’M INTERESTED” link. Once we have received your application, we will keep you updated regularly about the status of your application. Please look out for our email.

Please note this position is offered on a local contract, therefore you should have the legal right to work in the UK before applying. Other candidates are welcome to register their interest and we will keep you in mind for future opportunities.

Closing Date: Friday 28th November

We are looking forward to hearing from you!

Job Location

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