Copy of Out of Hours Operator

Appello Careline Limited.; Remote; GBP 15,000 - 16,000; Full time

Job summary

A UK-based care service provider is seeking an Out of Hours Operator to deliver exceptional customer service by answering a variety of inbound calls. The role is fully remote and requires a genuine desire to help the community, along with strong communication and resilience skills. Candidates need a good educational background and the ability to handle challenging calls while meeting personal targets. This position offers competitive salary and extensive training with perks including discounts and employee assistance programs.

Benefits

158 hours holiday rising to 168 with length of service

Discounts on various services

24/7 employee assistance programme

Family and friends' discounts

Pension Scheme, up to 4% Company matched

Free on-site parking

Qualifications

• Experience working remotely in a customer-facing role.
• Genuine desire to help the community.
• Ability to manage challenging situations.

Responsibilities

• Answer inbound calls from various customers.
• Resolve issues related to noise complaints and repairs.
• Provide support while meeting personal targets.

Skills

Empathy

Communication

Resilience

Attention to detail

Education

Good general standard of education

Job description

🤩OUT OF HOURS OPERATOR

⏰Hours: 24hours per week

📅Shift pattern:4 days a week, every Saturday and Sunday plus two days during the week. Your shift will be6h45min long(including1x 15min & 1x30min unpaid break).

You will know your schedule 6 weeks in advance and your shift will be scheduled within the hours down below:

💸Salary:£15,362.88 per annum (£12.31ph)

📍Location: Remote

This role is a UK based role and any hybrid/remote work must also be within the UK.

📆Start Date : 19th January2026 - You must be able to commit to this start date.

Training commitments:You will need to commit to a 3-week training pattern, schedule as followed:
WK1: Mon 15:00 – 21:00, Tues 16:00 – 22:00, Thur 16:00 – 22:00, Sat 09:00 – 15:00
WK2: Mon 16:00 – 22:00, Tues 16:00 – 22:00, Fri 16:00 – 22:00, Sat 09:00 – 15:00
WK3: Mon 16:00 – 22:00, Tues 16:00 – 22:00, Fri 16:00 – 22:00, Sat 09:00 – 15:00

🌟For this role, you need 5mpbs upload and 15mpbs download internet speed🌟

😎Appello Perks

• 158 hoursholiday rising to 168 with length of service.This includes bank holidays that you will work if you are rota'd.

• We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more

• 24/7 employee assistance programme with an easily accessible app!

• Family and friends’ discounts on our services & products

• Pension Scheme, up to 4% Company matched

• Free on-site parking

👇ABOUT YOU

You must possess a genuine desire to help the community, be empathetic and attentive to our customer’s needs. You will have had experience working remotely and in a customer facing role. You are a great communicator and have patience and resilience.

This is a rewarding role where trust is key. But it can also be tough - so you’ll need to be resilient too! You’ll need the drive to meet personal targets whilst delivering excellent customer service.

You have a good general standard of education, we provide a robust training plan to ensure you can thrive in this role!

🎧THE ROLE -🔊Please take a moment to listen to the types of calls that you may be dealing with here!<>🔊Please take a moment to listen to the types of calls that you may be dealing with

The heart of the Out of Hours role is answering inbound telephone calls from various customers, including; local councils residents, housing association tenants and many more.

Every call is different and no day is the same, from responsive repairs to anti-social behaviour & noise complains calls. Some calls can be challenging but you will have the training and support to resolve these !

READY TO APPLY ✅

If you are interested in this role please follow upload your CV and answer a few questions about yourself.For more hints and tips check out our guide here!

OTHER INFORMATION

This is an exciting time at the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.