Controls Service Engineer

ATA Recruitment; Lancashire; Hybrid; GBP 50,000 - 55,000; Full time

Job summary

A leading recruitment agency is seeking a home-based Controls Service Engineer to provide technical support for control systems, primarily through remote assistance. The role requires proficiency in Siemens TIA Portal and involves occasional travel for on-site resolutions. Candidates should have strong trouble-shooting skills, excellent communication, and a focus on customer satisfaction. Competitive salary and benefits including car allowance and training opportunities offered.

Benefits

Car allowance or company van

22 days holiday + bank holiday in lieu

Ongoing technical training

Qualifications

• Proven track record in industrial or manufacturing environments.
• Ability to work independently in troubleshooting and problem-solving.
• Strong customer-focused approach.

Responsibilities

• Provide technical assistance for control system faults remotely.
• Diagnose issues on Siemens PLCs and HMI systems.
• Attend customer locations for corrective maintenance.
• Produce clear service reports and maintain compliance.
• Provide feedback for continuous improvement.

Skills

Strong proficiency with Siemens TIA Portal

Solid background in industrial electrical systems

Experience delivering remote technical support

Confident in diagnosing and resolving automation issues

Excellent communication skills

Tools

Siemens PLCs

HMI systems

Job description

Controls Service Engineer – North UK (with Possible Nationwide Travel)

Salary: £50,000–£55,000 + overtime
Benefits: Car allowance or van, expenses, training, pension, 22 days holiday + lieu days, laptop & phone

About the Role

We are looking for an experienced Controls Service Engineer to join our growing service support team. This position is primarily home-based and focused on remote technical support, with occasional travel across the UK for on‑site fault resolution. A significant portion of the role involves providing reactive assistance for control system issues, supported by a rotating out‑of‑hours call schedule.

This is a service‑only position—ideal for an engineer who enjoys troubleshooting, problem‑solving, and supporting customers with complex automation challenges.

Key Responsibilities

• Provide technical assistance for control system faults and breakdowns via phone, email, and remote access tools.
• Diagnose and resolve issues on Siemens PLCs (TIA Portal), HMIs, and associated automation equipment, including SEW hardware.
• Attend customer locations for corrective maintenance when problems cannot be resolved remotely.
• Produce clear and detailed service reports covering work undertaken, observations, and recommendations.
• Maintain high standards of safety and compliance during all site visits.
• Offer feedback to internal engineering teams to support continuous improvement of control systems and service processes.

Working Pattern

Standard Working Week Remotely Based

• 08:00 – 17:00, Monday – Friday
  • Planned service visits and PPM activities
  • Training on new or ongoing projects
  • Engineer development and skills training

Out-of-Hours Call Out (fortnightly)

• Nights: 18:00 – 06:00 (WFH, remote support, site visits only if remote fix is not possible)
• Days: 06:00 – 18:00 (WFH, remote support, site visits as required)

Required Skills & Experience

• Strong proficiency with Siemens TIA Portal, including S7 PLCs and HMI systems.
• Solid background in industrial electrical systems, including panel wiring and fault finding.
• Experience delivering remote technical support and on‑site service within industrial or manufacturing environments.
• Confident in diagnosing, analysing, and resolving automation issues independently.
• Excellent communication skills and a proactive, customer‑focused approach.

Benefits Package

• Competitive salary with overtime opportunities
• £5,000 annual car allowance or company van for work use
• Mileage, accommodation, and subsistence fully covered when travelling
• Car allowance paid after successful 3‑month probation if van option selected
• Company laptop and mobile phone
• Pension and standard company benefits
• 22 days holiday, plus a day in lieu for any bank holidays worked
• Ongoing technical training and professional development

ATA is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.