Controls Service Engineer

The Abbey; Remote; GBP 50,000 - 55,000; Full time

Job summary

A leading automation specialist in the UK is looking for a Controls Service Engineer to provide critical technical support to its clients. The role includes logging PLC faults, offering remote and onsite solutions, and working on a call rota. Ideal candidates will have relevant qualifications and PLC modification experience, along with strong communication skills. This position offers a competitive salary between £50,000 and £55,000, along with on-call and car allowances.

Benefits

Company Pension

25 days holiday

Time off in lieu

Qualifications

• Must have a relevant qualification such as Electrical/Controls Apprenticeship, HNC or Degree.
• Experience working with PLCs at modification/design level is essential.
• Strong client communication skills are required.

Responsibilities

• Respond to client calls/emails regarding PLC faults.
• Provide remote and onsite support to resolve issues.
• Work on an on-call rota, ready for short notice.

Skills

PLC troubleshooting

Client communication skills

VPN access and navigation

Self-reliant and motivated

Education

Electrical/Controls Apprenticeship or HNC or Degree

Tools

Siemens TIA Portal

Job description

Job Overview

Finding/troubleshooting and making modifications to code booking in faults for visits later in the week. Attending handover meetings with Project Managers.

Responsibilities

• On‑call/from home will include:
• Be available for client calls/emails due to PLC related faults.
• Providing support – remotely, onsite, via email or phone call to resolve issues.
• Work on an on‑call rota 12/7 two weeks a month swapping 6am‑6pm/6pm‑6am; be prepared for short notice and unsociable hours.

Key Responsibilities

• Responding to logged tickets for minor faults.
• Logging onto customer PLCs remotely – fault diagnosis.

Preferred Skills & Experience

• A relevant qualification such as Electrical/Controls Apprenticeship, HNC or Degree.
• Significant experience working with PLCs at modification/design level.
• Ability to log in remotely via VPN and navigate diagnostic pages.
• Strong client communication skills to procure required information for diagnostics.
• Experience with Siemens TIA Portal is desirable (not a prerequisite).
• Solid client‑facing communication skills.
• Self‑reliant, self‑motivated and able to work under pressure.

Why Join Us?

It is a fantastic opportunity for a Controls Service Engineer to work on exciting automation projects, providing top‑line support for some of the UK’s biggest manufacturing/engineering companies.

Package

Salary: £50,000 - £55,000 (depending on experience and skillset) + £3,500 on‑call allowance + Car Allowance or Company Car.

Benefits

Company Pension, Time off in lieu, 25 days holiday.

About the Role

Our client is a leading automation specialist providing technical solutions to businesses across the globe with an extensive client portfolio across leading engineering and manufacturing companies. They are passionate about developing technologically advanced solutions to improve manufacturing capabilities.

Due to expansion and the needs of their ever‑increasing client base, they require 3 Controls Service Engineers to join their skilled and enthusiastic team. The successful Controls Service Engineers will provide technical support both online and face‑to‑face with customer satisfaction at the forefront.

Location & Hours

Location: Home based – covering the North of the UK.

Hours: 8am‑5pm, 12/7 call‑out rota bi‑weekly 6am‑6pm/6pm‑6am.

Application Process

If you wish to be considered for this opportunity, please respond with your intention, as we are looking to fill this role in the coming few weeks. You will then be contacted by one of our Recruitment Consultants who will be able to provide more details.

Equal Opportunity Statement

ATA is committed to creating a diverse workforce and is an equal‑opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.