Control Room Technician

Alstom; Greater London; On-site; GBP 55,000; Full time

Job summary

A global transport solutions leader is seeking a Control Room Technician in Basingstoke. The role involves providing technical support in a control room environment, ensuring service reliability and rapid response to operational issues. Candidates should have strong electrical or mechanical engineering skills, preferably with experience in rolling stock. This position offers a competitive salary of £55K plus benefits, along with opportunities for development and a dynamic working environment.

Benefits

Comprehensive benefits package

Flexible working options

25 days annual leave plus bank holidays

Qualifications

• HNC or equivalent in Electrical or Mechanical Engineering (highly desirable).
• Proven experience in fault-finding and diagnosis on rolling stock systems.
• Knowledge of IT systems such as Excel.

Responsibilities

• Act as key interface between customer control room staff and technical teams.
• Manage and respond to in-service failures.
• Monitor live data using ORBITA and AVIS.

Skills

Strong knowledge of EMU systems

Electrical engineering problem solving

Fault-finding experience

Communication skills

Education

HNC in Electrical or Mechanical Engineering

Tools

ORBITA

MAXIMO

Job description

Req ID: 505006

Control Room Technician

Location: Basingstoke

Appointment Basis: Permanent

Salary: £55K + Benefits

Closing Date: 25th Jan 2026

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Your Future Role

We’re looking to recruit a Control Room Technician to join Alstom, a global leader in rolling stock and rail solutions. This is a desk based role sitting within a team of five, requiring independence and strong technical capability. The successful candidate will provide technical support to customer control room staff while trains are in service, ensuring rapid response to operational issues and maintaining service reliability. This position is ideal for a Rolling Stock Engineer seeking to progress into a control room environment. This role requires flexibility to work across varying rotating shift patterns as follows: 5 days on, 5 days off followed by 4 nights on, 5 days off and then 2 days, 3 nights, and 4 days off

We’ll Look to You For:

• Acting as the key interface between customer control room staff and technical support teams.
• Managing and responding to in-service failures during operational hours.
• Monitoring live data using ORBITA (an remote condition monitoring system) and AVIS (Alstom Vehicle Information System), detecting potential issues and taking proactive action.
• Investigating in-service failures remotely using diagnostic tools such as ORBITA, OTMR (On-Train Monitoring Recorder), CCTV, and compiling reports for depot investigations.
• Creating and managing work orders using MAXIMO (a computerised maintenance management system).
• Tracking ORBITA alerts for AVIS outputs and integrating AVIS tasks into maintenance schedules using MAXIMO’s dynamic planning functionality.
• Coordinating responses to in-service failures, providing rapid technical support to customer operations teams.
• Conducting advanced fault-finding at the depot and providing technical guidance to managers and technicians.

All About You:

We value passion and attitude over experience. While you may not have every skill listed, the following will help you succeed:

• HNC (or equivalent) in Electrical or Mechanical Engineering (highly desirable).
• Strong knowledge of EMU (Electric Multiple Unit) systems and rolling stock.
• Ability to investigate and resolve electrical and mechanical engineering problems.
• Proven experience in fault-finding and diagnosis on rolling stock systems.
• Familiarity with computer-based asset management systems for recording and closing work orders.
• Knowledge of systems such as ORBITA and MAXIMO.
• IT proficiency, including Excel and Lotus Notes.
• Excellent communication skills and ability to work independently.
• Meticulous record-keeping and attention to detail.

Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Enjoy stability, challenges and a long-term career free from boring daily routines
• Collaborate with transverse teams and helpful colleagues
• Contribute to innovative projects
• Utilise our agile working environment
• Steer your career in whatever direction you choose across functions and countries
• Benefit from our investment in your development, through award-winning learning
• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive benefits (pension, life ins., medical)#
• Up to 52 weeks full maternity and adoption pay
• 25 days annual leaveplus bank holidays,with the opportunity to buy or sell holidays
• Option to enjoy a brand new electric or hybrid vehicle with our salary sacrifice scheme
• A wide range of flexible benefits that you can tailor to suit your lifestyle

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Equal opportunity statement:

Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.

As a “disability confident leader accredited employer”, we will interview all disabled job applicants who match the essential criteria of the job description or specification. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.