Control Room Team Leader - Days

Arc Monitoring; Filton; On-site; GBP 27,000 - 33,000; Full time

Job summary

A leading alarm monitoring company in the UK is seeking a Control Room Team Leader for its daytime shifts. This key leadership position involves managing day-to-day operations, supporting a team of operators, and ensuring high-quality service delivery. The ideal candidate will possess proven leadership experience and strong communication skills, along with a focus on customer service. The role includes managing risks and delegating tasks to create a productive environment. Competitive salary and development opportunities are offered.

Benefits

Training and development programmes

Support for professional qualifications

Competitive salary

Generous leave allowance

Company pension scheme

Medicash health plan

Company parking

Wellbeing support

Employee discount scheme

Qualifications

• Proven leadership experience in a similar environment.
• Strong written and verbal communication skills.
• High attention to detail and customer service focus.
• Flexibility to work across a rotating 7-day shift pattern.

Responsibilities

• Manage day-to-day control room activities.
• Communicate goals and objectives to the team.
• Support training and development plans.
• Delegate tasks and create a productive work environment.
• Monitor CCTV, handle calls and alarms as part of daily operations.
• Identify operational risks and areas for improvement.

Skills

Leadership experience

Communication skills

Interpersonal skills

Attention to detail

Conflict resolution

Computer applications

Training experience

Flexibility

Job description

Control Room Team Leader - Days

Hours: 42 hours per week, shifts will run between 08:00-20:00

Location: Filton, Bristol

Salary Range: £32,477.70 per annum

Contract type: Permanent

Your next role

We're looking for a confident and capable Control Room Team Leader to join our 24/7 control room. This is a key leadership role reporting to the Operations Manager, where you'll be responsible for the smooth running of the control room and supporting a team of operators to deliver a high-quality service.

While our control room operates around the clock, this particular role will be based on daytime shifts, offering a consistent schedule within core daytime hours.e.

What you will be doing

• Managing day-to-day control room activities
• Communicating goals and objectives to the team
• Supporting training and development plans in partnership with the Operations Manager
• Delegating tasks and creating a productive work environment
• Hosting 1-2-1s and team meetings to assess performance and provide feedback
• Assisting with recruitment and onboarding of new staff
• Monitoring CCTV, handling calls and alarms as part of daily operations
• Keeping teams informed of business updates and changes
• Maintaining company standards for alarm handling and response times
• Identifying operational risks and areas for improvement
• Attending monthly team leader meetings

Who we are looking for

• Proven leadership experience
• Strong written and verbal communication skills
• Excellent interpersonal and conflict resolution abilities
• High attention to detail and customer service focus
• Confident using computer applications
• Experience in training and mentoring others
• Flexibility to work across a rotating 7-day shift pattern

Who we are

At Arc Monitoring, we don't just monitor alarms we protect peace of mind. As one of the UKs leading NSI Gold Approved monitoring centres, we pride ourselves on delivering exceptional service, cutting-edge technology, and a supportive team environment. Working here means being part of a company that values integrity, innovation, and continuous improvement.

We invest in our people, offering structured development, ongoing training, and opportunities to grow within a fast-paced, dynamic industry. Whether you're starting your career or looking to take the next step, Arc Monitoring is a place where your contribution truly matters.

Join a team that's committed to excellence, where your skills are recognised, your ideas are welcomed, and your wellbeing is supported.

Why come and work for us

Here at Arc Monitoring we know that it is our colleagues that are the key to our success. Working with us you will be part of a friendly and inclusive team, where we want you to bring your ideas and personality to the table. As we always strive to develop and improve, we are committed to supporting our colleagues do the same, therefore investing in our people is cornerstone of our business. We offer :

We offer :

• Training and development programmes
• Support for professional qualifications and career progression, including apprenticeships
• A collaborative, inclusive workplace where every voice is valued
• Competitive salary
• Generous leave allowance
• Company pension scheme
• Medicash health plan (supporting everyday healthcare costs and wellbeing)
• Company parking
• Wellbeing support, including access to mental health resources
• Employee discount scheme

If you're looking to grow your career with a forward-thinking company that makes a real difference, to peoples safety and to the planet, we'd love to hear from you!

How to apply

To apply for this exciting opportunity, please submit your CV through CVMinder. We look forward to hearing from you!

Diversity and inclusion

We believe that different perspectives and backgrounds are what makes a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support and embrace diversity.

If you are an individual with a disability, and would like to request a reasonable accommodation as part of the employment selection process, please let us know.