Control Room Operator

Randstad Construction and Property; Dartford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A major highways management contractor is seeking experienced Control Room Operators in Dartford. This role involves providing customer service support, alerting emergency services and managing incident logging on the M25. Candidates should have experience in fast-paced environments and be willing to work 48 hours per week on a 4 days on/4 days off schedule. Must have a valid driving license and be eligible to live and work in the UK.

Qualifications

• Experience in control room or customer service roles.
• Willingness to work 48 hours per week on a 4 days on / 4 days off pattern.
• Must be able to drive and access the Dartford area.
• Eligible to live and work in the UK.

Responsibilities

• Provide customer service support in a control room environment.
• Alert emergency services and highways maintenance operatives to incidents.
• Deploy resources and log all incident information.
• Make arrangements for clean up and repair as required.

Skills

Customer service experience

Comfortable on the phone

Ability to work in fast-paced environments

Job description

Overview

Are you an expereinced Control Room Operator?

My client, a major highways management contractor are looking for multiple Control Room Operators / Customer Service Agents to work with them on a long term contract which could turn into a permanent role. This role is part of a 30 year Framework with National Highways.

This Dartford based role will include working in a team in a control room environment where you will have a mixture of busy and quiet shifts. Duties include providing customer service support, alerting the emergency services and highways maintenance operatives aware of any incident\'s on the M25, deploying resource, logging all incident information and a comprehensive timeline as well as making arrangements of the clean up and repair.

The selected candidates will be working 48 hours a week on shift patterns of 4 days on, 4 days off - this is made up for 2 Day shifts and 2 Night shifts!

Offering: £15.00 per hour.

You must be able to drive for this role as the office is based right by the Dartford Crossing so you will need to drive to work. The selected candidate will also need to spend up to 2 weeks in the South Mimms training Centre.

This is a freelance role so you will be paid WEEKLY via Randstad as the agency.

We are open to all candidates with some level of customer service experience whether it be in similar control room roles, working in a retail store, supermarket, delivery driver or roles where you are used to being on the phone ie. the emergency services.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business

Responsibilities

• Provide customer service support in a control room environment.
• Alert emergency services and highways maintenance operatives to incidents on the M25.
• Deploy resources and log all incident information and a comprehensive timeline.
• Make arrangements for clean up and repair as required.

Qualifications / Requirements

• Experience in control room or customer service roles; evidence of being comfortable on the phone and in fast-paced environments.
• Willingness to work 48 hours per week on a 4 days on / 4 days off pattern (2 day shifts and 2 night shifts).
• Must be able to drive; access to the Dartford area.
• Eligible to live and work in the UK.