Control Room Operator

Northern Security Ltd; Carlisle; On-site; GBP 19,000 - 21,000; Full time

Benefits offered by this job

Full training provided

28 days holiday (pro rata for part‑tim

Job summary

Northern Security Ltd in Carlisle is seeking an Administrator to join the Operations Team for night and weekend shifts, handling all incoming calls, monitoring CCTV, and recording incidents accurately. This role is based in our Carlisle office and offers full training and a chance to grow with a national security provider.

You will work independently, stay calm under pressure, and provide friendly, professional support to our clients and security officers, ensuring smooth out-of-hours delivery

Qualifications

• A passion for delivering excellent customer service levels.
• A natural problem solver who can multitask and prioritise.
• Excellent communication skills, (written and verbal) including a polite professional telephone manner.
• Strong IT and administration skills. Attention to detail and accuracy of reporting is essential.
• Be able to work under pressure with a positive attitude.

Responsibilities

• Manage all incoming calls, prioritise, and respond according to company procedures and industry requirements, always following procedures and escalating where appropriate.
• Maintain accurate records and reports of all incidents and occurrences using the appropriate systems and reporting tools.
• Employee welfare calls, dealing with and resolving 'dropped shifts' / absence cover.
• Monitoring CCTV.
• Liaising with our mobile response units.

Skills

Customer service

Multitasking

Communication skills

IT skills

Attention to detail

Under pressure

Job description

Based in our Carlisle Office

£14.50 per hour

Are you a reliable and organised individual who enjoys working independently and staying calm under pressure? We're looking for a friendly and proactive Administrator to join our Operations Team—playing a key role in keeping our security services running smoothly during nights and weekends.

Working with a wide range of clients across the North England to keep people, properties, and businesses safe. The focus of the control room is the responsibility for the out of hours operational delivery and ensuring the safety of our security officers is monitored. Our team is the heart of everything we do—we believe in treating our people well, supporting their growth, and creating a workplace that's inclusive and fair. From our control room to our mobile response units, we work around the clock to deliver a high standard of service.

Job Description

Role & Responsibilities:

• Manage all incoming calls, prioritise, and respond according to company procedures and industry requirements, always following procedures and escalating where appropriate.


• Maintain accurate records and reports of all incidents and occurrences using the appropriate systems and reporting tools.


• Employee welfare calls, dealing with and resolving 'dropped shifts' / absence cover.


• Monitoring CCTV.


• Liaising with our mobile response units.

Skills & Experience:

• A passion for delivering excellent customer service levels.


• A natural problem solver who can multitask and prioritise.


• Excellent communication skills, (written and verbal) including a polite professional telephone manner.


• Strong IT and administration skills. Attention to detail and accuracy of reporting is essential.


• Be able to work under pressure with a positive attitude.

Applicants must be:

• Smart, polite, and approachable


• Punctual and dependable


• Flexible with shift work (including weekends and nights)


• Able to provide a 5-year checkable work history for BS7858 screening

Benefits of the role:

• Full training will be provided


• 28 days holiday (pro rata for part time hours)


• Company contributory pension scheme available


• Full uniform provided
  

  We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment and in which all decisions are based on merit.