Security Control Room Supervisor

Matchup; Camberley; On-site; GBP 37,000 - 45,000; Full time

Benefits offered by this job

£40,880 per annum

28 Days Holiday (incl. bank holidays)

Company Pension

Free onsite Parking

Employee of the Quarter Awards

Onsite Physio & Wellbeing Support

Employee Assistance Programme

Uniform & Full Training Provided

Job summary

Matchup is seeking a Security Response Centre Supervisor for their Camberley-based team. You will be the on-shift leader, overseeing Duty Officers, managing threats, and acting as Bronze Commander during incidents, ensuring seamless communication with mobile teams, guards, estate patrols, clients and emergency services.

Key duties include leading incident response, monitoring CCTV and comms, rostering mobile patrols, and producing detailed handover reports.

Qualifications

• SIA Front‑Line Licence is required.
• Experience in a supervisory or leadership role.
• Experience in a Response Centre/ARC or Control Room environment (1 year).
• Strong understanding of mobile patrols, keyholding and guarding services.
• Organised, calm under pressure, and a natural leader.

Responsibilities

• Lead incident response and command real-time operations.
• Monitor CCTV, alerts, calls, emails and radio comms.
• Oversee mobile patrol deployment, rostering and site cover.
• Prepare detailed daily handover reports and ensure shift continuity.
• Support staff development and uphold client instructions and standards.

Skills

Leadership

Supervisory

Mobile patrols

Communication

Education

SIA Front‑Line Licence

Job description

Our client is currently recruiting for a Security Response Centre Supervisor to join their growing team.

Job description:

You’ll be the key on-shift leader in their Camberley-based Response Centre, overseeing Duty Officers, managing incoming threats, acting as the Bronze Commander during incidents, and ensuring seamless communication with mobile teams, static guards, estate patrols, clients and emergency services.

Whether it’s a complex alarm response, a live incident, or a sudden change in staffing, you’ll be the calm, competent voice in control.

Key responsibilities

Team Leadership & Oversight

• Be the go-to escalation point for all shift-related issues
• Supervise the performance and welfare of Duty Officers
• Lead incident response and command real-time operations
• Support staff development and enforce high standards

Operational Excellence

• Monitor and manage CCTV, alerts, calls, emails and radio comms
• Oversee mobile patrol deployment, static site cover, and rostering
• Prepare detailed Daily Handover Reports and ensure shift continuity
• Uphold compliance with SOPs, service standards and client instructions

Client Interaction & Service

• Lead professional, confident communications during client incidents
• Support complaint resolution and represent Knight with integrity
• Ensure service delivery reflects our values: Trust. Transparency. Excellence.

About the ideal candidate

• SIA Front-Line Licence- required
• Proven experience in asupervisory or leadership role
• Previous work in a Response Centre, ARC or Control Room environment - 1 year
• Strong understanding of mobile patrols, keyholding & guarding services
• Confident with various software systems.
• Organised, calm under pressure, and a natural leader
• High attention to detail, excellent communicator, and team-focused

Job Type

• Full-time
• Shift Pattern - 3 Days, 3 Nights, 3 Off - 12hr shifts
• Work location - in person

Benefits

• £40,880 per annum
• 28 Days Holiday(inclusive of bank holidays)
• Company Pension
• Free onsite Parking
• Employee of the Quarter Awards
• Onsite Physio & Wellbeing Support
• Employee Assistance Programme
• Uniform & Full Training Provided