Control Room Operator — Night & Weekend Security Ops

Northern Security Limited; Carlisle; On-site; GBP 19,000 - 21,000; Full time

Benefits offered by this job

Full training

28 days holiday

Company pension

Uniform provided

Double time on bank holidays

Job summary

Northern Security Limited is seeking an Administrator based in our Carlisle Office to join the Operations Team. This role will support night and weekend security services, handling calls, records, and ensuring smooth delivery of duties across our client base in the North England.

You will manage incoming calls, maintain incident records, monitor CCTV, and liaise with mobile response units. The position offers training, pension, and a 28-day holiday allowance with enhanced weekend rates.

Qualifications

• Excellent customer service and communication skills.
• Ability to multitask and prioritise under pressure.
• Strong IT and administration capabilities with accurate reporting.

Responsibilities

• Manage all incoming calls and respond per procedures.
• Maintain incident records using reporting tools.
• Handle welfare calls and cover for shifts.
• Monitor CCTV and liaise with mobile units.

Skills

Customer service

Multitasking

Communication

IT skills

Attention to detail

Work under pressure

Tools

CCTV monitoring

Reporting systems

Job description

Northern Security Limited is seeking an Administrator based in our Carlisle Office to join the Operations Team. This role will support night and weekend security services, handling calls, records, and ensuring smooth delivery of duties across our client base in the North England.

You will manage incoming calls, maintain incident records, monitor CCTV, and liaise with mobile response units. The position offers training, pension, and a 28-day holiday allowance with enhanced weekend rates.