Control and Scheduling Manager

Hollybank Trustees Ltd; Carlisle; On-site; GBP 32,000 - 39,000; Full time

Job summary

Northern Security is seeking a Control and Scheduling Manager to own the central monitoring and control function from our Carlisle site. The role leads the Control Room, plans shifts for 200+ officers, and drives continuous improvement across Operations.

The successful candidate will ensure safe, efficient operation, oversee incident responses, and contribute to service growth and contract development. This is a permanent, full-time position based on site.

Qualifications

• Experience leading control room teams and coordinating 24/7 operations.
• Strong scheduling and workforce planning capabilities for large teams.
• Proven ability to analyse operational data and drive improvements.
• Experience with Microsoft Office suite, especially Excel, Outlook and Teams.

Responsibilities

• Lead, mentor and develop a team of Control Room operators.
• Manage rotas for 200+ security officers and optimise scheduling.
• Coordinate incident responses and liaison with emergency services.
• Develop SOPs and drive continuous improvement in the Control Room.

Skills

Leadership

Scheduling

Workforce Planning

Data Analysis

Excel

Incident Response

Tools

Excel

Outlook

Teams

Job description

Location: On site / Carlisle, UK
job type: Permanent / Full-time
Sector and subsector: Facilities Management | Operations Manager
AnnualFixed salary:£ 35000.00

Northern Security is entering an exciting phase of growth, and we are looking for a Control and Scheduling Manager to take ownership of our central monitoring and control function.

This is a key leadership role responsible for ensuring the effective coordination of operations, safeguarding personnel and assets, and driving continuous improvement across our Control Room.

You will play a pivotal role in shaping how our Control function evolves as the business scales.

The Control and Scheduling Manager is responsible for overseeing the daily operations of the central monitoring station, ensuring the safety of personnel and assets through effective surveillance, incident response, and workforce coordination.

The successful candidate will play a key role in driving operational efficiency, workforce planning, and continuous improvement across the Control Room function.

Salary: £35,000 per annum

Hours: 42.5 hours per week, with flexibility required to support operational demands

Key Responsibilities

Leadership & Control Room Operations:

• Lead, mentor, and develop a team of Control Room operators to maintain high performance standards
• Act as the primary escalation point for operational issues, including incidents and staffing gaps
• Ensure effective 24/7 Control Room coverage and operational continuity
• Coordinate responses to incidents, including liaison with emergency services where required

Workforce Planning & Scheduling:

• Manage and optimise rotas for 200+ security officers, working towards structured and efficient scheduling
• Improve visibility and forward planning of shifts to support operational stability
• Cover and coordinate gaps due to annual leave, sickness, and short-notice changes
• Support the development of a flexible workforce, including zero-hours coverage solutions

Operational Improvement & Strategy:

• Analyse operational data and control room logs to identify trends, risks, and areas for improvement
• Contribute to the growth and development of Control Room services and future contracts
• Develop and implement standard operating procedures and emergency response processes

People, Training & Compliance:

• Liaise with HR and Operations on recruitment, succession planning, and workforce requirements
• Oversee the distribution and tracking of training plans to ensure full compliance across all sites
• Ensure adherence to data protection, compliance, and industry standards

Systems & Infrastructure:

• Monitor and report on the performance and maintenance of control room systems and equipment
• Support continuous improvement of systems and processes
• Demonstrated ability to manage teams in high-pressure situations
• Strong understanding of data protection and compliance requirements
• Experience managing complex rotas and workforce planning
• Strong analytical and problem-solving skills
• Proficient in Microsoft Office (Particularly in Excel, Outlook and Teams)

Advantageous Experience:

• Experience within a security, control room, or emergency dispatch environment
• Currently hold an SIA License
• Decisive and calm under pressure
• Highly organised with strong attention to detail
• Able to manage competing priorities in a fast-paced environment
• Professional and confident in handling critical situations

If you feel this opportunity matches your experience and aspirations, we welcome your CV and a covering letter detailing the skills, knowledge, and personal qualities you can contribute to our team.