Relief Control Room Operative

First Response Group; Leeds; On-site; GBP 22,000 - 28,000; Full time

Job summary

First Response Group in Leeds is hiring a Control Room Operator to monitor CCTV, respond to real-time events, and ensure the safety and efficiency of operations across all sites.

You will handle telephone and email enquiries, work with the Control Room Team on daily operations, maintain the employee tracking and scheduling system, and compile incident reports for management and clients. Must have CCTV Licence and be able to commute to Leeds, with day and night shifts.

Qualifications

• Must provide a full 5-year employment and/or education history with addresses and landline contact details.
• Must hold a CCTV Licence.
• Exceptional attention to detail with accuracy.
• Punctual, reliable, adaptable, and professional in appearance.
• Strong written and verbal communication with colleagues and customers.

Responsibilities

• Respond promptly and professionally to telephone and email enquiries from colleagues and customers.
• Collaborate with the Control Room Team to maintain clear, ongoing communication on daily operations and service updates.
• Monitor and manage the employee tracking and scheduling system with data accuracy and timely updates.
• Compile and deliver accurate incident and operational event reports to management and clients.
• Complete documentation efficiently and escalate issues in a timely manner.
• Liaise with all departments to support seamless operations and cross-functional coordination.
• Utilise FRG systems to carry out daily tasks and support control room operations.

Skills

Communication skills

Attention to detail

Punctuality

Professionalism

Job description

Are you calm under pressure, detail-oriented, and passionate about operational excellence? As a Control Room Operator, you will be the heartbeat of our operations, monitoring systems, responding to real-time events, and ensuring everything runs safely and efficiently.

This is a critical role where your vigilance and quick thinking help keep people safe and systems performing at their best. If you thrive in a fast-paced, high-responsibility environment, we want to hear from you!

First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together. We are pioneers in our field, and we seek to inspire every person to reach their maximum potential.

Must have a CCTV Licence

Must be able to commute to Leeds and available to work Days and Nights.

About the Role

• Respond promptly and professionally to telephone and email enquiries from colleagues and customers, ensuring clear and courteous communication at all times.
• Collaborate closely with the Control Room Team to maintain consistent, transparent, and ongoing communication regarding daily operations and service updates.
• Monitor and manage the employee tracking and scheduling system, ensuring data accuracy and timely updates.
• Compile and deliver accurate reports on incidents and operational events, sharing insights with both management and clients as required.
• Complete all necessary documentation efficiently, escalating issues appropriately and in a timely manner when needed.
• Liaise effectively with all departments across the organisation to support seamless operations and cross-functional coordination.
• Utilise FRG systems proficiently to carry out daily tasks and contribute to the smooth running of control room operations.

Requirements

• Must be able to provide a full 5-year employment and/or education history, including addresses and landline contact details for verification purposes.
• Must have a CCTV Licence
• Exceptional attention to detail with a commitment to accuracy and consistency.
• Punctual, reliable, and adaptable, with a professional appearance and a proactive attitude.
• Strong written and verbal communication skills, with the ability to interact confidently with colleagues and customers.
• Demonstrates sound judgement, integrity, and a professional demeanour in all situations.

Desirable Skills & Experience

• Previous experience working in a Control Room environment.
• Background in administration or customer service roles.
• Experience within the security industry is a strong advantage.