Control Room Administrator Days & Nights

Mitie Group plc.; Northampton; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

4 on 4 off shifts

Full training

Secure working environment

Role that matters

Job summary

Mitie Group plc. is seeking a dedicated Control Room Administrator in Northampton. The role supports 24/7 operations at the National Operations Centre, ensuring on-site safety and timely response to incidents and staffing issues.

You will monitor sites, handle urgent requests, and coordinate welfare checks while maintaining accurate records. The role offers day and night shifts on a 4-on/4-off pattern and full training.

Qualifications

• Experience in admin, operations, call handling, logistics, or live monitoring environments.
• Ability to manage multiple tasks and stay accurate under pressure.
• Comfortable communicating with managers, clients and site staff.

Responsibilities

• Monitor staffing and attendance across multiple sites.
• Manage delays, no-shows, and urgent support requests.
• Oversee welfare check calls and respond to quiet periods.
• Respond to duress alerts and escalate incidents promptly.
• Handle phone calls and emails from sites and managers.
• Record incidents and actions accurately.
• Support smooth handovers between shifts.

Skills

Multi-system proficiency

Calm under pressure

Organised

Effective communicator

Job description

Control Room Administrator – Days & Nights (4 on / 4 off)

National Operations Centre, Northampton
£29,600 per year
4 on / 4 off – days & nights
Permanent, full-time

Our National Operations Centre runs 24/7, supporting thousands of people working across the UK. When something goes wrong, when someone doesn't arrive on site, or when a lone worker misses a welfare check, you're the one who spots it, acts on it, and keeps people safe.

If you like fast-paced environments, problem-solving in real time, and being trusted to make decisions, this is the role for you.

What You'll Be Doing

No two shifts are the same, but you'll be trusted with real responsibility, including:

• Keeping a live eye on staffing and attendance across multiple sites
• Managing the process when someone runs late, doesn't turn up, or needs urgent support
• Monitoring welfare check calls and taking action if someone goes quiet
• Responding to duress alerts and escalating incidents quickly and calmly
• Handling calls and emails from sites and managers, often at the same time
• Recording incidents and actions accurately so nothing is missed
• Supporting smooth handovers so the next shift knows exactly what's going on

This is a role where attention to detail matters and people rely on you.

Who We're Looking For

You don't need to come from a control room background, but you do need to be:

• Confident using multiple computer systems at once
• Calm under pressure and able to think clearly when things get busy
• Naturally organised, accurate, and switched on
• Comfortable speaking to managers, clients, and site staff
• Reliable and flexible enough to work both day and night shifts

If you've worked in operations, admin, call handling, logistics, or a live monitoring environment, you'll feel right at home.

What You'll Get

• £29,600 salary
• A proper 4 on / 4 off shift pattern (real work-life balance)
• Full training — we don't throw you in at the deep end
• A secure, professional working environment
• A role that actually matters

Why Join Us?

Because this isn't just admin.
It's control, coordination, and calm decision-making in a role where your actions genuinely make a difference.

If you're looking for a job that keeps you engaged, challenged, and trusted —