Control Room Operator

Northern Security Limited; Carlisle; On-site; GBP 19,000 - 21,000; Full time

Benefits offered by this job

Full training

28 days holiday

Company pension

Uniform provided

Double time on bank holidays

Job summary

Northern Security Limited is seeking an Administrator based in our Carlisle Office to join the Operations Team. This role will support night and weekend security services, handling calls, records, and ensuring smooth delivery of duties across our client base in the North England.

You will manage incoming calls, maintain incident records, monitor CCTV, and liaise with mobile response units. The position offers training, pension, and a 28-day holiday allowance with enhanced weekend rates.

Qualifications

• Excellent customer service and communication skills.
• Ability to multitask and prioritise under pressure.
• Strong IT and administration capabilities with accurate reporting.

Responsibilities

• Manage all incoming calls and respond per procedures.
• Maintain incident records using reporting tools.
• Handle welfare calls and cover for shifts.
• Monitor CCTV and liaise with mobile units.

Skills

Customer service

Multitasking

Communication

IT skills

Attention to detail

Work under pressure

Tools

CCTV monitoring

Reporting systems

Job description

£14.50 per hour

Based in our Carlisle Office

Are you a reliable and organised individual who enjoys working independently and staying calm under pressure? We're looking for a friendly and proactive Administrator to join our Operations Team-playing a key role in keeping our security services running smoothly during nights and weekends.

Working with a wide range of clients across the North England to keep people, properties, and businesses safe. The focus of the control room is the responsibility for the out of hours operational delivery and ensuring the safety of our security officers is monitored. Our team is the heart of everything we do-we believe in treating our people well, supporting their growth, and creating a workplace that’s inclusive and fair. From our control room to our mobile response units, we work around the clock to deliver a high standard of service.

Job Description

Role & Responsibilities:

• Manage all incoming calls, prioritise, and respond according to company procedures and industry requirements, always following procedures and escalating where appropriate.
• Maintain accurate records and reports of all incidents and occurrences using the appropriate systems and reporting tools.
• Employee welfare calls, dealing with and resolving 'dropped shifts' / absence cover.
• Monitoring CCTV.
• Liaising with our mobile response units.

Skills & Experience:

• A passion for delivering excellent customer service levels.
• A natural problem solver who can multitask and prioritise.
• Excellent communication skills, (written and verbal) including a polite professional telephone manner.
• Strong IT and administration skills. Attention to detail and accuracy of reporting is essential.
• Be able to work under pressure with a positive attitude.

Applicants must be:

• Smart, polite, and approachable
• Punctual and dependable
• Flexible with shift work (including weekends and nights)
• Able to provide a 5-year checkable work history for BS7858 screening

Benefits of the role:

• Full training will be provided
• 28 days holiday (pro rata for part time hours)
• Company contributory pension scheme available
• Full uniform provided
• Double time on bank holidays

We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment and in which all decisions are based on merit.