Control Room Operator

Corps Security; Paisley; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

25 Days annual leave per annum

Company sick pay

Digital GP & Medicash Scheme

Excellent Pension Scheme

Death in Service - 3x salary

Enhanced Family Leave Pay

Staff discounts & rewards

Recruitment bonus scheme

New business lead scheme

Employee Assistance Programme

Job summary

Corps Security is seeking a Control Room Operator to detect and prevent incidents on-site. You will liaise daily with peers, management, and the client, operating security systems from the Control Centre in a compliant, timely manner.

The role requires excellent communication, strong customer focus, and IT skills including Excel. A SIA CCTV Licence is essential, with ARC experience desirable and BS7858 vetting capability to be achieved.

Qualifications

• Excellent communication skills and a strong customer focus are essential.
• Excellent IT Skills including Microsoft Software Packages (e.g. Excel) are essential.
• SIA CCTV Licence is essential.
• Previous ARC experience is desirable.
• Able to achieve vetting to BS7858 Standards.

Responsibilities

• Liaise with peers, operational management teams and the client daily.
• Operate, monitor and prioritise all security systems in the Control Centre in line with instructions and current legislation.
• Manage Access and Egress per site Instructions.
• Record all events and actions monitored from the control room.
• Respond to incidents or security issues.
• Report faults with technology following escalation processes.
• Work with emergency services and other security providers to maintain high standards.
• Produce written reports on incidents and occurrences per client requirements.

Skills

Communication skills

Customer focus

IT skills

Tools

SIA CCTV Licence

Job description

Who are we?

Founded in 1859, The Corps of Commissionaires Management Limited, now Corps Security, was a business initially built to provide employment for ex-servicemen on return from the Crimean War.

By sticking true to our values of ‘loyalty, integrity, service’, we have become the UK’s most established and respected specialist security services provider.

Who are we looking for?

We are looking for an accustomed Control Room Operator to detect and prevent accidents, crimes and incidents happening on one of our esteemed sites.

A high level of customer service and excellent IT skills are required for this role

You will work an average 42hrs per week with a mix of days, nights and weekends.

What we offer:

We are a recognised Real Living Wage Foundation partner and Social Enterprise. We offer a wide range of industry leading benefits, including:

• 25 Days annual leave per annum
• Company sick pay scheme
• Access to Digital GP & Medicash Scheme *subject to conditions*
• Excellent Company Pension Scheme
• Death in Service - 3x salary (subject to company pension enrolment, upon completion of probationary period)
• Enhanced Family Leave Pay
• High staff discounts & rewards scheme
• Recruitment bonus scheme
• New business lead scheme
• Employee Assistance Programme

What you will need:

• Excellent communication skills and a strong customer focus is essential
• Excellent IT Skills including Microsoft Software Packages (e.g. Excel) is essential
• SIA CCTV Licence - essential
• Previous ARC experience - desirable
• Able to achieve vetting to BS7858 Standards

What are you going to do:

• Liaise on a daily basis with peers, operational management teams and the client
• Operate, monitor and prioritise all security systems located within the Control Centre in an effective manner, ensuring that all work is undertaken in compliance with the site-specific assignment instructions and current legislation
• Manage Access and Egress in line with site specific Assignment Instructions
• Record all events and actions monitored from within the control room
• Respond and react to any incidents or security issues that may arise
• Report any faults with the technology following the escalation process
• Work alongside the emergency services and other security providers to ensure high standards
• Produce written reports on incidents and occurrences in line with client requirements and company standards
• Ensure safety of all persons on site
• Perform ad hoc duties as directed

Diversity is important to Corps Security; we believe that each individual has unique talents to contribute to the business. We believe that creating an inclusive environment in which individuals are valued is fundamental to our business success and we are committed to working towards achieving this.

Corps Security adheres to the principles of Equal Employment Opportunities (“EEO”) benefits both the Company and its colleagues. EEO assists colleagues to develop to their full employment potential while the Company benefits from having a diverse, inclusive, and enthusiastic workforce.

Corps Security is committed to providing support to members of the armed forces, veterans and their families which is set out in the Armed Forces Community Covenant. Veterans are guaranteed an interview where their previous employer was the armed forces and who meet the minimum requirements for the position.

Under the current data protection legislation, we are required to notify you, as a candidate for employment with Corps Security, of certain information. Please go to our website www.corpssecurity.co.uk - ‘career’ section and familiarise yourself with the Privacy Notice (Recruitment).