Control Room Operator

Mitie Group plc.; Lurgan; On-site; GBP 16,000 - 23,000; Full time

Job summary

Mitie Group plc. is seeking a Security Control Room Operator to join the team on a 4-on 4-off nights pattern (6pm–6am). The role involves coordinating guard coverage, managing shift rosters, logging activities, welfare checks, and incident reports.

You will use our ticketing portal to communicate and record details while maintaining high standards of accuracy. We value problem-solving, proactive communication, and teamwork.

Qualifications

• Experience in a control room or security administration is helpful, but full training provided.
• Clear written and spoken English communication is essential.
• Tech-savvy and comfortable with computers and new systems.
• Excellent attention to detail and accuracy in records and communications.

Responsibilities

• Arrange Security Guard Coverage: respond to coverage requests and ensure sites are supported, aligning with needs and availability.
• Manage Shift Schedules: create/update rosters using scheduling software; adapt to changes or emergencies.
• Log and Dispatch Jobs: record tasks, incidents, and welfare checks; assign responsibilities and follow up.
• Welfare Check‑in Calls: monitor wellbeing and escalate issues as needed.
• Report Incidents: document suspicious activity or incidents; prepare timely reports for management and clients.
• Effective Communication: act as main contact for officers, sites, and managers; share updates professionally.
• Accurate Record Keeping: maintain thorough records and ensure accuracy and compliance.

Skills

Communication (English)

Attention to detail

Team player

Problem solving

English language proficiency

Willingness to learn

Tools

Scheduling software

Ticketing platforms

Job description

Job Title: Control Room Operator

Salary: £14.51 p/h

Shift Pattern: 4 on 4 off - 6pm-6am(Nights Only)

Are you ready to take on a fresh challenge in the world of security? We are delighted to announce a brand new and exciting contract, and we're seeking Security Control Room Operators to join us at the very start of this journey. This is your chance to work in a dynamic environment where your skills and initiative will make a real difference from day one. If you're organised, proactive, and keen to grow your career, we want to hear from you!

As a Control Room Operator, you'll be at the heart of our operations. You will coordinate coverage for our security guard teams, engage directly with regional operations managers regarding site coverage, manage shift schedules, log activities, conduct welfare check‑ins, and handle incident reports. You'll use our ticketing portal for seamless communication and record keeping. This role is perfect for someone who enjoys problem-solving and working as part of a close-knit, professional team.

• Arrange Security Guard Coverage: Respond quickly to requests for security coverage and ensure every site is supported. Engage with regional operations managers to assess site needs and confirm that coverage aligns with operational requirements. Build strong working relationships with officers and maintain a database of their skills and availability.
• Manage Shift Schedules: Use scheduling software to create and update shift rosters, making sure each site is always well‑staffed. Adapt quickly to sudden changes or emergencies.
• Log and Dispatch Jobs: Record all tasks, incidents, and welfare checks in our digital portal. Assign responsibilities to the right people and follow up to make sure everything runs smoothly.
• Welfare Check‑in Calls: Stay in regular contact with sites and officers, checking their wellbeing and resolving concerns. Escalate any issues to supervisors when needed.
• Report Incidents: Receive and document reports of suspicious activity or incidents. Prepare clear and timely incident reports for management and our clients.
• Effective Communication: Act as a key contact for officers, sites, supervisors, and regional operations managers. Share important updates and maintain professionalism in all interactions.
• Accurate Record Keeping: Keep thorough records of all activities and regularly review for accuracy and compliance with standards and regulations.

What We're Looking For

• Experience: Previous experience in a control room, scheduling, or security administration is helpful, but we provide full training for the right candidate.
• Tech Skills: Confident with computers and quick to learn new systems, including scheduling and ticketing platforms.
• Communication: Clear written and spoken English, with the ability to work with all kinds of people, including operations managers and field personnel.
• Attention to Detail: Organised, able to multitask, and focused on accuracy.
• Team Player: Works well with others and helps create a positive, supportive team environment.
• Problem‑Solver: Stays calm under pressure and can prioritise tasks effectively.
• Flexible: Willing to work rotating shifts
• Trustworthy: Handles sensitive information with care and professionalism.