Out-of-Hours Control Room Operator

Northern Security Ltd; Carlisle; On-site; GBP 19,000 - 21,000; Full time

Benefits offered by this job

Full training provided

28 days holiday (pro rata for part‑tim

Job summary

Northern Security Ltd in Carlisle is seeking an Administrator to join the Operations Team for night and weekend shifts, handling all incoming calls, monitoring CCTV, and recording incidents accurately. This role is based in our Carlisle office and offers full training and a chance to grow with a national security provider.

You will work independently, stay calm under pressure, and provide friendly, professional support to our clients and security officers, ensuring smooth out-of-hours delivery

Qualifications

• A passion for delivering excellent customer service levels.
• A natural problem solver who can multitask and prioritise.
• Excellent communication skills, (written and verbal) including a polite professional telephone manner.
• Strong IT and administration skills. Attention to detail and accuracy of reporting is essential.
• Be able to work under pressure with a positive attitude.

Responsibilities

• Manage all incoming calls, prioritise, and respond according to company procedures and industry requirements, always following procedures and escalating where appropriate.
• Maintain accurate records and reports of all incidents and occurrences using the appropriate systems and reporting tools.
• Employee welfare calls, dealing with and resolving 'dropped shifts' / absence cover.
• Monitoring CCTV.
• Liaising with our mobile response units.

Skills

Customer service

Multitasking

Communication skills

IT skills

Attention to detail

Under pressure

Job description

Northern Security Ltd in Carlisle is seeking an Administrator to join the Operations Team for night and weekend shifts, handling all incoming calls, monitoring CCTV, and recording incidents accurately. This role is based in our Carlisle office and offers full training and a chance to grow with a national security provider.

You will work independently, stay calm under pressure, and provide friendly, professional support to our clients and security officers, ensuring smooth out-of-hours delivery