Control Room Operator

Mitie Group plc.; Chester; On-site; GBP 21,000 - 23,000; Full time

Job summary

Mitie Group plc. is seeking a CCTV/Fire Control Room Operative on relief shifts at our Broughton site. The role offers 12-hour shifts across days, nights and weekends, with a focus on rapid emergency response and CCTV oversight.

You will handle emergency calls, manage fire alarms and coordinate with emergency services while maintaining logs and reports with strict security standards.

Qualifications

• Right to work in the UK with a 5-year checkable history.
• Desirable: valid SIA CCTV licence.
• Experience in a Security Operations Centre / Control Room (1–2 years) desirable.
• Willing to obtain a high level of security clearance.
• Current UK Driving Licence (no endorsements).
• Flexibility to work days, nights and weekends, including short-notice operational requirements.
• Excellent computer skills and ability to multitask.
• Strong knowledge of security operations and procedures.
• Ability to produce logs, reports and routine correspondence.
• Excellent organisational, communication and customer service skills.
• Confidence, professionalism and integrity at all times.
• Willingness to undertake training and changes in working practices.
• Willing to work weekends and 12-hour shifts.

Responsibilities

• Emergency Call Handling
• Fire Alarm Management
• Aerodrome Emergencies
• Emergency Services & Agency Coordination
• Out-of-Hours Emergency Calls
• CCTV Monitoring
• CCTV & Incident Investigations
• Training & Development
• Complete other duties and responsibilities as requested by your Supervisor or Manager

Skills

Multitasking

Teamwork

Customer service

Communication skills

Excellent computer skills

Job description

CCTV/Fire Control Room Operator - RELIEF OFFICER

Days/Nights/Weekends

Pay rate £15.15 PH

About the role:

Ready for an exciting career? Join Mitie as a CCTV/Fire Control Room Operative at our Broughton site. We offer a dynamic work environment with a supportive team.

Enjoy a balanced work-life schedule: (12 hour shifts)

Job Description:

Your responsibilities will include:

• Emergency Call Handling
• Fire Alarm Management
• Aerodrome Emergencies
• Emergency Services & Agency Coordination
• Out-of-Hours Emergency Calls
• CCTV Monitoring
• CCTV & Incident Investigations
• Training & Development

Additional Duties:

• Complete other duties and responsibilities as requested by your Supervisor or Manager

Essential Skills

• The right to work in the UK and a 5-year checkable history
• A valid SIA CCTV licence – (desirable)
• 1–2 years' experience working within a Security Operations Centre / Control Room environment – (desirable)
• The ability and willingness to obtain a high level of security clearance
• Current UK Driving License (no endorsements)
• Flexibility to work days, nights and weekends, including occasional short-notice operational requirements
• Excellent computer skills
• The ability to multitask and work effectively as part of a team
• Strong knowledge of security operations and procedures
• The ability to produce accurate logs, reports and routine correspondence
• Excellent organisational, communication and customer service skills
• Confidence, professionalism and absolute integrity at all times
• A willingness to embrace new training, development opportunities and changes in working practices Willing to undergo any relevant training, work weekends and 12-hour shifts.
• Encourage a high standard of Customer Care, advise and assist stakeholders on