Control Room CCTV Operator (Nights)

www.findapprenticeship.service.gov.uk - Jobboard; Trowbridge; On-site; GBP 28,000; Full time

Job summary

A security services company in Trowbridge is seeking a Control Room CCTV Operator for night shifts. Responsibilities include monitoring CCTV systems, analyzing data, and responding to security events. The ideal candidate will have strong customer service skills, attention to detail, and proficiency in Microsoft Office tools. Training for SIA CCTV Operators badge is provided. The position offers a competitive salary and various employee benefits, including pension contributions and health support programs.

Benefits

20 days holiday

Group pension contributions

Free on-site parking

Employee Assistance Programme

Qualifications

• Ability to follow procedures for investigation and escalation.
• Admin skills for accurate record-keeping and reporting.
• Confident manner in handling customer inquiries.

Responsibilities

• Monitor CCTV alarm screens remotely to detect security breaches.
• Analyze security data and report incidents.
• Liaise with emergency services during security events.

Skills

Customer service skills

Telephone communication

Attention to detail

PC competence

Education

SIA CCTV Operators badge

Tools

Microsoft Outlook

Microsoft Excel

Job description

CONTROL ROOM CCTV OPERATOR – Office Based, 4 on 4 off (Night Shift)

Alert Monitoring (part of the AlertSystems Group) is recruiting a CCTV Operator to work nights in the Alarm Receiving Control Room based in Trowbridge, Wiltshire.
Alarm Receiving Control Room CCTV Operator 4 on 4 off (Night Shift).

What you’ll do -

• Observe images from multiple commercial CCTV alarm screens using the latest in remote monitoring technology and software. Carry out investigations.
• Detect security breaches and threats.
• Analyse and investigate security data, record and report incidents and liaise with teammates, security guards, key holders, security engineers and the emergency services during dynamic live security events and situations.
• Respond to fire, intruder, CCTV and life support system events.
• Assist in investigations with clients and police forces.
• Assist with remote entry to properties.
• Remotely assist persons in lift entrapment situations.
• Call handling and customer service.
• Shifts: 4 on 4 off (nights). You will be required to work occasional day shifts for training purposes and holiday cover.

What we’re looking for -

• The aptitude to accurately follow laid down procedures for investigation, response and escalation protocols.
• Admin skills to log and store accurate records, actions and data, ensuring precise report generation is always available for analysis and investigation by management.
• Confident telephone manner and good customer service skills.
• PC competence, including Microsoft Outlook and Excel.
• SIA CCTV Operators badge (not essential as training will be provided).

What we offer -

• Salary £27,518 per annum (£12.60 per hour).
• 20 days holiday per annum.
• SIA (Security Industry Authority) CCTV Operators training.
• Group Pension contributions.
• Free on-site parking.
• Group Life Insurance Cover x1 annual salary.
• Employee Assistance Programme including –
BenefitHub App - employee rewards programme & incentives.
Medicash App - health cash plan.
Help@hand App – health & Wellbeing support.

All offers of employment are subject to satisfactory 5 year work history verification and the successful completion of a DBS (police) check. Candidates should live within a 10 mile radius of Trowbridge BA14 8RH.

Please send your CV to [e-mail]

Please Note: Thank you for your application, unfortunately we can only respond to those offering the most relevant skills and experience as outlined in our advert. If you have not received an interview date within 14 working days of your email, please presume your application has been unsuccessful on this occasion.
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