Control Room Team Leader / Supervisor

Mitie Group plc.; Northampton; On-site; GBP 29,000 - 40,000; Full time

Benefits offered by this job

Virtual GP access for you and your家庭

Salary Finance with early wage access

Choices lifestyle benefits platform

MiDeals high street discounts

Cycle-to-work scheme

Life cover up to 4x salary

Enhanced pension contributions

Save-as-you-earn scheme

Mitie Matching Share Plan

Mitie Stars recognition scheme

Ongoing training and development

Job summary

Mitie Group plc. is seeking a Control Room Team Leader in Northampton to oversee a 24/7 team of Controllers at the National Operations Centre. The role features a 4 on/4 off days and nights shift pattern and a development path into operational leadership.

This entry-point management role asks for a proactive, highly organised leader who drives standards and coaching across a fast-paced environment. Salary is £34,500 per year with comprehensive benefits.

Qualifications

• Proactive — you spot problems before they become issues.
• Highly organised — accuracy and structure are non-negotiable.
• Confident making decisions under pressure and managing performance.

Responsibilities

• Supervise and support a team of Controllers across day and night shifts.
• Monitor live staffing, attendance, welfare checks and incident response.
• Ensure duress activations and escalations are handled promptly.
• Oversee workload distribution during peak periods.
• Maintain accuracy in reporting and incident logging.
• Lead structured handovers between shifts.
• Coach team members to improve performance and confidence.
• Identify process improvements and drive standards upward.
• Act as first point of escalation before escalation to senior management.

Skills

Leadership

Proactive

Highly organised

Decisive under pressure

Performance coaching

Multi-system familiarity

Resilience

Job description

Control Room Team Leader / Supervisor

National Operations Centre, Northampton
£34,500 per year
4 on / 4 off – Days & Nights
Permanent, Full-Time

This Is More Than a Senior Controller Role

We're looking for someone ready to step into leadership.

Not someone who just wants to “do the job” — but someone who wants to own it, improve it, and progress from it.

As a Control Room Team Leader, you'll oversee a team of Control Room Administrators operating 24/7, ensuring our National Operations Centre runs smoothly, professionally, and to the highest standard.

This is an entry-point management role for someone ambitious, proactive, and capable of multitasking at a high level in a fast-paced operational environment.

What You’ll Be Responsible For

You’ll lead from the front — operationally and behaviourally.

Your responsibilities will include:

• Supervising and supporting a team of Controllers across day and night shifts
• Monitoring live staffing, attendance, welfare checks, and incident response
• Ensuring duress activations and escalations are handled correctly and promptly
• Overseeing workload distribution during peak periods
• Maintaining exceptional accuracy in reporting and incident logging
• Leading structured handovers between shifts
• Coaching team members to improve performance and confidence
• Identifying process improvements and driving standards upward
• Acting as the first point of escalation before matters move to senior management

This is a role for someone who can spin multiple plates without dropping standards.

The Type of Person We’re Looking For

You might already be:

• A senior controller ready for leadership
• A shift lead in operations, logistics, or monitoring
• A high-performing administrator who naturally takes ownership
• An aspiring manager looking for their first formal leadership role

But you must be:

• Proactive — you spot problems before they become issues
• Highly organised — accuracy is non-negotiable
• Confident making decisions under pressure
• Comfortable managing performance and having honest conversations
• Strong across multiple systems at once
• Able to remain calm when everything happens at the same time

This role requires resilience, pace, and professionalism.

What You’ll Get

• £34,500 salary
• Genuine management experience
• 4 on / 4 off shift pattern
• Full leadership support and development
• Real progression opportunities within the National Operations Centre
• A role where your standards shape the team

Why Join Us?

Because this is where control meets leadership.

The National Operations Centre supports thousands of colleagues across the UK. When something goes wrong — we fix it. When someone doesn't arrive on site — we act. When welfare checks are missed — we intervene.

And as Team Leader, you'll ensure your team does that flawlessly.

Our success is built on quality people — and we're serious about developing future managers. If you want a structured pathway into operational management within a national business, this is your opportunity.

Benefits

Our market-leading offering provides benefits that suit your lifestyle:

• Virtual GP access for you and your household
• Salary Finance scheme with early wage access and competitive loans
• Flexible lifestyle benefits platform (Choices) — including buying extra holiday
• High street discounts via MiDeals
• Cycle-to-work scheme
• Life cover up to four times your salary
• Enhanced pension contributions
• Save-as-you-earn scheme
• Mitie Matching Share Plan
• Mitie Stars recognition scheme (monthly prizes and £10,000 annual top prize)
• Ongoing training and development opportunities

We're not just hiring a supervisor.
We're hiring the next operational leader.