24/7 Control Room Team Leader — Lead & Elevate Operations

Mitie Cleaning & Hygiene Services; Northampton; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Virtual GP access

Salary Finance

Flexible lifestyle benefits

MiDeals discounts

Cycle-to-work

Life cover

Enhanced pension

Save-as-you-earn

Mitie Matching Share Plan

Mitie Stars rewards

Job summary

Mitie Cleaning & Hygiene Services in Northampton is seeking a Control Room Team Leader to oversee a 24/7 team of Control Room Administrators within the National Operations Centre. This entry-point management role offers genuine leadership experience and progression opportunities in a fast-paced environment.

You’ll supervise day and night shifts, ensure operational excellence, and drive standards upward. The role provides 4 on/4 off shifts, a £34,500 salary, and a structured development path.

Qualifications

• Senior controller ready for leadership
• Proactive and highly organized
• Calm and decisive under pressure

Responsibilities

• Oversee a team of Control Room Administrators on 24/7 shifts
• Monitor staffing, attendance and incident response
• Ensure duress activations are handled promptly
• Lead handovers between shifts and drive performance improvements
• Maintain accurate reporting and incident logging

Skills

Leadership

Staff management

Multitasking

Decision making

Job description

Mitie Cleaning & Hygiene Services in Northampton is seeking a Control Room Team Leader to oversee a 24/7 team of Control Room Administrators within the National Operations Centre. This entry-point management role offers genuine leadership experience and progression opportunities in a fast-paced environment.

You’ll supervise day and night shifts, ensure operational excellence, and drive standards upward. The role provides 4 on/4 off shifts, a £34,500 salary, and a structured development path.