Control Room Operator

OCS; Cambridgeshire and Peterborough; On-site; GBP 26,000 - 32,000; Full time

Job summary

OCS UK & Ireland is seeking an organised Operations Control Room Officer to join our team in NN17 5AN. The role involves monitoring security operations, coordinating responses to incidents, and ensuring clear communication between field teams and clients on a 4 on, 4 off pattern.

You will work 12-hour shifts from 18:00 to 06:00, including paid breaks, with overtime commonly available on request. A valid SIA Licence is essential, and flexibility to work day and night shifts is required.

Qualifications

• Previous experience in a control room or operations environment.
• Strong communication and organisational skills.
• Ability to multitask and remain calm under pressure.
• Proficiency in using computer systems and security software.

Responsibilities

• Coordinate responses to incidents, emergencies, and alarm activations.
• Maintain clear communication with mobile response teams, site officers, and clients.
• Log incidents, activities, and shift updates accurately in the control room systems.
• Ensure compliance with operational protocols and procedures.
• Provide regular updates to clients regarding site activities and incidents.
• Act as the central point of contact for all security operations during your shift.

Skills

SIA Licence

Control room experience

Communication skills

Organisation

Tools

Security software

Job description

Working Pattern

4 on 4 off pattern, working 06:00 - 18:00.

12 Hour Shifts including 1 hour paid break

Overtime shifts are often available upon request.

About The Role

Location: NN17 5AN

Days of Working: 4 on 4 off ( 18:00pm - 06:00am)

We are seeking an organised and detail-oriented Operations Control Room Officer to join our team. This critical role involves monitoring security operations, coordinating responses, and ensuring seamless communication between field teams and clients

Responsibilities

• Coordinate responses to incidents, emergencies, and alarm activations.
• Maintain clear communication with mobile response teams, site officers, and clients.
• Log incidents, activities, and shift updates accurately in the control room systems.
• Ensure compliance with operational protocols and procedures.
• Provide regular updates to clients regarding site activities and incidents.
• Act as the central point of contact for all security operations during your shift.

Requirements

• Previous experience in a control room or operations environment (Preferred).
• Strong communication and organisational skills.
• Ability to multitask and remain calm under pressure.
• Proficiency in using computer systems and security software.
• Flexibility to work 12-hour shifts, including days and nights.
• A valid SIA Licence (Essential).
• Knowledge of Glasgow and surrounding areas (Preferred).

Successful candidates will also be required to undergo screening and vetting (BS7858)

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be f or our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.