Control Room Administrator Days & Nights

Mitie Group plc.; Hardingstone; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Full training

4 on / 4 off shift pattern

Secure working environment

Job summary

Mitie Group plc. operates a National Operations Centre in Northampton and is seeking a vigilant, detail-oriented individual to monitor staffing, attendance, welfare checks, and incidents. The role requires calm decision-making, multi-system use, and strong communication with site managers and colleagues.

The position offers a 4 on / 4 off shift pattern with day and night coverage, and full training to ensure you succeed in a fast-paced environment where accuracy and reliability matter daily.

Qualifications

• Attention to detail is essential for accurate incident recording.
• Able to stay calm under pressure during busy periods.
• Comfortable using multiple computer systems simultaneously.
• Reliable and flexible to work both day and night shifts.

Responsibilities

• Keep a live eye on staffing and attendance across sites.
• Manage processes when someone runs late or misses arrival.
• Monitor welfare check calls and take action if needed.
• Respond to duress alerts and escalate incidents calmly.
• Handle calls and emails from sites and managers concurrently.
• Record incidents and actions accurately.
• Support smooth handovers so the next shift is informed.

Skills

Attention to detail

Calm under pressure

Multi-system proficiency

Organised

Communications with managers

Flexible shifts

Job description

Our National Operations Centre runs 24/7, supporting thousands of people working across the UK. When something goes wrong, when someone doesn't arrive on site, or when a lone worker misses a welfare check, you're the one who spots it, acts on it, and keeps people safe.

If you like fast-paced environments, problem-solving in real time, and being trusted to make decisions, this is the role for you.

What You'll Be Doing

• Keeping a live eye on staffing and attendance across multiple sites
• Managing the process when someone runs late, doesn't turn up, or needs urgent support
• Monitoring welfare check calls and taking action if someone goes quiet
• Responding to duress alerts and escalating incidents quickly and calmly
• Handling calls and emails from sites and managers, often at the same time
• Recording incidents and actions accurately so nothing is missed
• Supporting smooth handovers so the next shift knows exactly what's going on

This is a role where attention to detail matters and people rely on you.

You don't need to come from a control room background, but you do need to be:

• Confident using multiple computer systems at once
• Calm under pressure and able to think clearly when things get busy
• Naturally organised, accurate, and switched on
• Comfortable speaking to managers, clients, and site staff
• Reliable and flexible enough to work both day and night shifts

If you've worked in operations, admin, call handling, logistics, or a live monitoring environment, you'll feel right at home.

National Operations Centre, Northampton £29,600 per year 4 on / 4 off - days & nights Permanent, full-time, £29,600 salary A proper 4 on / 4 off shift pattern (real work-life balance) Full training - we don't throw you in at the deep end A secure, professional working environment A role that actually matters

Why Join Us?

Because this isn't just admin.It's control, coordination, and calm decision-making in a role where your actions genuinely make a difference.