Control Room Team Leader / Supervisor

Mitie Cleaning & Hygiene Services; Northampton; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Virtual GP access

Salary Finance

Flexible lifestyle benefits

MiDeals discounts

Cycle-to-work

Life cover

Enhanced pension

Save-as-you-earn

Mitie Matching Share Plan

Mitie Stars rewards

Job summary

Mitie Cleaning & Hygiene Services in Northampton is seeking a Control Room Team Leader to oversee a 24/7 team of Control Room Administrators within the National Operations Centre. This entry-point management role offers genuine leadership experience and progression opportunities in a fast-paced environment.

You’ll supervise day and night shifts, ensure operational excellence, and drive standards upward. The role provides 4 on/4 off shifts, a £34,500 salary, and a structured development path.

Qualifications

• Senior controller ready for leadership
• Proactive and highly organized
• Calm and decisive under pressure

Responsibilities

• Oversee a team of Control Room Administrators on 24/7 shifts
• Monitor staffing, attendance and incident response
• Ensure duress activations are handled promptly
• Lead handovers between shifts and drive performance improvements
• Maintain accurate reporting and incident logging

Skills

Leadership

Staff management

Multitasking

Decision making

Job description

Better places, thriving communities.

Control Room Team Leader / Supervisor

National Operations Centre, Northampton

£34,500 per year

4 on / 4 off – Days & Nights

Permanent, Full-Time

This Is More Than a Senior Controller Role

We're looking for someone ready to step into leadership.

Not someone who just wants to “do the job” — but someone who wants to own it, improve it, and progress from it.

As a Control Room Team Leader, you'll oversee a team of Control Room Administrators operating 24/7, ensuring our National Operations Centre runs smoothly, professionally, and to the highest standard.

This is an entry-point management role for someone ambitious, proactive, and capable of multitasking at a high level in a fast-paced operational environment.

What You'll Be Responsible For

You’ll lead from the front — operationally and behaviourally.

Your Responsibilities Will Include

• Supervising and supporting a team of Controllers across day and night shifts
• Monitoring live staffing, attendance, welfare checks, and incident response
• Ensuring duress activations and escalations are handled correctly and promptly
• Overseeing workload distribution during peak periods
• Maintaining exceptional accuracy in reporting and incident logging
• Leading structured handovers between shifts
• Coaching team members to improve performance and confidence
• Identifying process improvements and driving standards upward
• Acting as the first point of escalation before matters move to senior management

This is a role for someone who can spin multiple plates without dropping standards.

The Type of Person We're Looking For

You Might Already Be

• A senior controller ready for leadership
• A shift lead in operations, logistics, or monitoring
• A high-performing administrator who naturally takes ownership
• An aspiring manager looking for their first formal leadership role

But You Must Be

• Proactive — you spot problems before they become issues
• Highly organised — accuracy is non-negotiable
• Confident making decisions under pressure
• Comfortable managing performance and having honest conversations
• Strong across multiple systems at once
• Able to remain calm when everything happens at the same time

What You'll Get

• £34,500 salary
• Genuine management experience
• 4 on / 4 off shift pattern
• Full leadership support and development
• Real progression opportunities within the National Operations Centre
• A role where your standards shape the team

Why Join Us?

Because this is where control meets leadership. The National Operations Centre supports thousands of colleagues across the UK. When something goes wrong — we fix it. When someone doesn't arrive on site — we act. When welfare checks are missed — we intervene.

And as Team Leader, you'll ensure your team does that flawlessly.

Our success is built on quality people — and we're serious about developing future managers. If you want a structured pathway into operational management within a national business, this is your opportunity.

Benefits

• Virtual GP access for you and your household
• Salary Finance scheme with early wage access and competitive loans
• Flexible lifestyle benefits platform (Choices) — including buying extra holiday
• High street discounts via MiDeals
• Cycle-to-work scheme
• Life cover up to four times your salary
• Enhanced pension contributions
• Save-as-you-earn scheme
• Mitie Matching Share Plan
• Mitie Stars recognition scheme (monthly prizes and £10,000 annual top prize)
• Ongoing training and development opportunities

We're not just hiring a supervisor. We're hiring the next operational leader. Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices! We give you access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform. And we have a cycle‑to‑work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000! Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you. We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

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