Control Centre Operator (Temp) - Calm, Customer-Focused Support

ESSENTIAL EMPLOYMENT LTD; West Midlands; On-site; GBP 14,000 - 20,000; Full time

Job summary

ESSENTIAL EMPLOYMENT LTD is recruiting for a temporary Control Centre support role in the UK. You will be the first point of contact for customers, assess and respond to calls, and coordinate emergency responses as required.

You will also maintain records, support equipment installations and upgrades, and visit customers when necessary, all while remaining calm under pressure and delivering a high standard of service.

Qualifications

• First point of contact for customers requiring support through the Control Centre.
• Assess and respond to incoming calls, taking appropriate action per established procedures.
• Coordinate emergency responses when required.

Responsibilities

• Maintain accurate records and update customer information.
• Programme and support equipment installations and upgrades.
• Carry out visits to customers when necessary.

Skills

Customer service

Communication

Organisational skills

Job description

ESSENTIAL EMPLOYMENT LTD is recruiting for a temporary Control Centre support role in the UK. You will be the first point of contact for customers, assess and respond to calls, and coordinate emergency responses as required.

You will also maintain records, support equipment installations and upgrades, and visit customers when necessary, all while remaining calm under pressure and delivering a high standard of service.