Control Centre Operator

Essential Employment; Rugby; On-site; GBP 14,000 - 20,000; Full time

Job summary

Essential Employment is seeking a Control Centre Operator in Rugby for a temporary assignment. The role involves handling incoming calls, providing professional customer-focused support, and acting as the first point of contact to coordinate actions per procedures.

Responsibilities include maintaining accurate records, updating customer information, programming and supporting equipment installations/upgrades, and visiting customers as needed.

Responsibilities

• Handle incoming calls and provide professional, customer-focused support as first point of contact.
• Maintain accurate customer records and update information as required.
• Assist with programming and supporting equipment installations and upgrades.
• Carry out visits to customers when necessary and coordinate actions per procedures.

Job description

Control Centre Operator needed in Rugby

This is a temporary role and the rate is £12.38ph PAYE

The reference number is: RQ1771921

The successful candidate will provide a professional, responsive and customer-focused service, acting as a first point of contact for customers requiring support through the Control Centre. They will confidently assess and respond to incoming calls, taking appropriate action in accordance with established procedures, including coordinating emergency responses when required.

The role will involve maintaining accurate records, updating customer information, programming and supporting equipment installations and upgrades, and carrying out visits to customers when necessary. The successful candidate will be able to remain calm under pressure, demonstrate excellent communication and organisational skills, and be committed to delivering a high standard of service that promotes customer safety, wellbeing and independence.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.