Control Centre Operator

ESSENTIAL EMPLOYMENT LTD; West Midlands; On-site; GBP 14,000 - 20,000; Full time

Job summary

ESSENTIAL EMPLOYMENT LTD is recruiting for a temporary Control Centre support role in the UK. You will be the first point of contact for customers, assess and respond to calls, and coordinate emergency responses as required.

You will also maintain records, support equipment installations and upgrades, and visit customers when necessary, all while remaining calm under pressure and delivering a high standard of service.

Qualifications

• First point of contact for customers requiring support through the Control Centre.
• Assess and respond to incoming calls, taking appropriate action per established procedures.
• Coordinate emergency responses when required.

Responsibilities

• Maintain accurate records and update customer information.
• Programme and support equipment installations and upgrades.
• Carry out visits to customers when necessary.

Skills

Customer service

Communication

Organisational skills

Job description

This is a temporary role and the rate is £12.38ph PAYE

The reference number is: RQ1771921

The successful candidate will provide a professional, responsive and customer-focused service, acting as a first point of contact for customers requiring support through the Control Centre. They will confidently assess and respond to incoming calls, taking appropriate action in accordance with established procedures, including coordinating emergency responses when required.

The role will involve maintaining accurate records, updating customer information, programming and supporting equipment installations and upgrades, and carrying out visits to customers when necessary. The successful candidate will be able to remain calm under pressure, demonstrate excellent communication and organisational skills, and be committed to delivering a high standard of service that promotes customer safety, wellbeing and independence.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.