Control Centre Operator - Customer Support & Emergencies

Essential Employment; Rugby; On-site; GBP 14,000 - 20,000; Full time

Job summary

Essential Employment is seeking a Control Centre Operator in Rugby for a temporary assignment. The role involves handling incoming calls, providing professional customer-focused support, and acting as the first point of contact to coordinate actions per procedures.

Responsibilities include maintaining accurate records, updating customer information, programming and supporting equipment installations/upgrades, and visiting customers as needed.

Responsibilities

• Handle incoming calls and provide professional, customer-focused support as first point of contact.
• Maintain accurate customer records and update information as required.
• Assist with programming and supporting equipment installations and upgrades.
• Carry out visits to customers when necessary and coordinate actions per procedures.

Job description

Essential Employment is seeking a Control Centre Operator in Rugby for a temporary assignment. The role involves handling incoming calls, providing professional customer-focused support, and acting as the first point of contact to coordinate actions per procedures.

Responsibilities include maintaining accurate records, updating customer information, programming and supporting equipment installations/upgrades, and visiting customers as needed.