Control Centre Operator (Temp) – Calm, Customer‑Focused Dispatcher

Essential Employment; West Midlands; On-site; GBP 14,000 - 20,000; Full time

Job summary

Essential Employment is seeking a Control Centre Operator in Rugby on a temporary basis. The role pays £12.38 per hour PAYE and involves handling customer calls with a professional, calm approach to support through the Control Centre.

You will maintain records, assist with equipment installations and upgrades, and visit customers when required, while upholding high standards of service for customer safety and wellbeing.

Responsibilities

• Provide professional, responsive and customer-focused service as the first point of contact for customers requiring support through the Control Centre.
• Assess and respond to incoming calls, coordinating emergency responses when required.
• Maintain accurate records and update customer information.
• Program and support equipment installations and upgrades, with visits to customers as needed.

Job description

Essential Employment is seeking a Control Centre Operator in Rugby on a temporary basis. The role pays £12.38 per hour PAYE and involves handling customer calls with a professional, calm approach to support through the Control Centre.

You will maintain records, assist with equipment installations and upgrades, and visit customers when required, while upholding high standards of service for customer safety and wellbeing.