Security Control Room Supervisor

MATCHUP; Camberley; On-site; GBP 37,000 - 45,000; Full time

Benefits offered by this job

Company Pension

Free onsite Parking

Employee of the Quarter Awards

Onsite Physio & Wellbeing Support

Uniform & Full Training Provided

Job summary

Our client MATCHUP is recruiting a Security Response Centre Supervisor to head the Camberley-based Response Centre on shift, supervising Duty Officers, managing threats and coordinating with mobile teams, guards, estate patrols, clients, and emergency services.

As Bronze Commander during incidents you will stay calm and in control, ensuring smooth handovers and strict SOP adherence while maintaining high service standards.

Qualifications

• SIA Front-Line Licence is required.
• Proven experience in a supervisory or leadership role.
• Experience in a Response Centre, ARC or Control Room (1 year) preferred.

Responsibilities

• Lead shift as on-site supervisor, oversee Duty Officers and incident command.
• Monitor CCTV, alerts, calls, emails and radio comms; manage mobile patrols and rostering.
• Prepare daily handover reports; ensure shift continuity and SOP compliance.
• Represent Knight in client incidents with professional communication and integrity.

Skills

Team leadership

Incident response

Communication

Tools

Various software systems

Job description

Our client is currently recruiting for a Security Response Centre Supervisor to join their growing team.

Job description:

You’ll be the key on-shift leader in their Camberley-based Response Centre, overseeing Duty Officers, managing incoming threats, acting as the Bronze Commander during incidents, and ensuring seamless communication with mobile teams, static guards, estate patrols, clients and emergency services.

Whether it’s a complex alarm response, a live incident, or a sudden change in staffing, you’ll be the calm, competent voice in control.

Key responsibilities

Team Leadership & Oversight

• Be the go-to escalation point for all shift-related issues
• Supervise the performance and welfare of Duty Officers
• Lead incident response and command real-time operations
• Support staff development and enforce high standards

Operational Excellence

• Monitor and manage CCTV, alerts, calls, emails and radio comms
• Oversee mobile patrol deployment, static site cover, and rostering
• Prepare detailed Daily Handover Reports and ensure shift continuity
• Uphold compliance with SOPs, service standards and client instructions

Client Interaction & Service

• Lead professional, confident communications during client incidents
• Support complaint resolution and represent Knight with integrity
• Ensure service delivery reflects our values: Trust. Transparency. Excellence.

About the ideal candidate

• SIA Front-Line Licence– required
• Proven experience in asupervisory or leadership role
• Previous work in a Response Centre, ARC or Control Room environment - 1 year
• Strong understanding of mobile patrols, keyholding & guarding services
• Confident with various software systems.
• Organised, calm under pressure, and a natural leader
• High attention to detail, excellent communicator, and team-focused

Job Type

• Full-time
• Shift Pattern - 3 Days, 3 Nights, 3 Off - 12hr shifts
• Work location – in person

Benefits

• £40,880 per annum
• 28 Days Holiday(inclusive of bank holidays)
• Company Pension
• Free onsite Parking
• Employee of the Quarter Awards
• Onsite Physio & Wellbeing SupportEmployee Assistance Programme
• Uniform & Full Training Provided