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Magenta Security Services; Greater London; On-site; GBP 25,000 - 36,000; Full time

Benefits offered by this job

Training provided

Uniforms provided

Pension scheme

Job summary

Magenta Security Services is seeking a Control Room Operator & Scheduler for a night-shift role in Hounslow. The successful candidate will coordinate mobile response teams, manage key holding, and ensure timely reporting while maintaining high standards of client service.

Ideal applicants will have strong communication, experience in control room environments, and a valid SIA licence. This is a permanent, on-site position with a 24/7 rota and formal training provided.

Qualifications

• Experience in a control room, security dispatch, or similar high-responsibility environment.
• Excellent written and verbal communication.
• Strong attention to detail and ability to prioritise tasks in real time.
• Confident using security monitoring platforms, reporting tools, and scheduling software.
• Ability to stay calm under pressure and make rapid, sound decisions.
• SIA Licence (CCTV or Security Guarding/Door Supervisor) preferred.
• Computer literacy including MS Office and digital communication systems.
• Flexibility to work across night shifts on a rolling 24/7 rota.
• Knowledge of Keyholding & Alarm Response compliance.
• Experience with lone worker monitoring or GPS dispatch systems.

Responsibilities

• Monitor alarms, CCTV systems, and service requests in real time.
• Dispatch mobile response officers to incidents, patrols, and sites.
• Manage key holding procedures with logging and secure handling.
• Act as first point of contact for client queries and escalations.
• Maintain detailed logs and incident reports per procedures and client expectations.
• Coordinate and optimise patrol schedules and adapt to priorities.

Skills

Control room ops

Alarm monitoring

Communication

Scheduling software

SIA Licence

MS Office

GPS dispatch

Tools

None

Job description

Security Officer Controller - Hounslow - Night Shifts

Job Title: Security Officer - Controller

Location: Hounslow

Duration: Permanent

Type of site: Corporate site

Shift Patterns: Thursday, Friday, Saturday, Sunday Nights plus alternate Wednesday Nights – 18:00 to 06:00 hours. Average of 48 hours per week.

Benefits: Training provided, Uniforms provided, Holidays worked out pro rata, Pension scheme and many more.

Job Overview

We are seeking a highly organised and alert Control Room Operator & Scheduler to join our 24/7 operations team within a busy and dynamic security services provider. This critical role ensures the effective coordination of mobile response teams, the secure handling of client keys, and the timely delivery of accurate reporting and compliance tasks. The successful candidate will be a calm, detail-oriented professional with strong communication and problem-solving skills, capable of operating effectively under pressure in a fast-paced control room environment.

Key Responsibilities

• Monitor and respond to incoming alarms, CCTV systems, and service requests in real time.
• Dispatch and direct mobile response officers to incidents, scheduled patrols, and client sites.
• Manage and control key holding procedures, ensuring keys are logged, tracked, and handled securely.
• Act as a first point of contact for client queries, service escalations, and incident updates.
• Maintain detailed logs and incident reports, ensuring all activity is recorded in line with company procedures and client expectations.
• Coordinate and optimise patrol schedules, adapting to changing priorities, emergencies, or staff availability.
• Monitor guard tour systems, alarm activations, lone worker processes, and compliance checklists.
• Ensure all operations are compliant with SIA regulations, internal SOPs, and contractual SLAs.
• Conduct regular system and site compliance checks, flagging and escalating issues as needed.
• Provide excellent customer service, maintaining professional and courteous communication with clients and field teams at all times.

Requirements

• Experience in a control room, security dispatch, or similar high-responsibility operational environment.
• Excellent communication and interpersonal skills – both written and verbal.
• Strong attention to detail and ability to prioritise tasks in real time.
• Confidence in using security monitoring platforms, reporting tools, and scheduling software.
• Ability to remain calm under pressure and make fast, sound decisions.
• SIA Licence (CCTV or Security Guarding/Door Supervisor) preferred.
• Computer literacy including Microsoft Office and digital communication systems.
• Flexibility to work across day and night shifts on a rolling 24/7 rota.
• Knowledge of Keyholding & Alarm Response compliance
• Experience with lone worker monitoring or GPS dispatch systems

To succeed in this role, you will need the following

• Applicants must be aged 18+ with a valid SIA License.
• Must have a 5-year checkable work or back to school history.
• Proof of right to work and live in the UK.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Good written skills for report writing and documentation.
• Clear criminal record and satisfactory employment references.

Calibre of Person Required

• Strong observation skills and attention to detail.
• Excellent communication and interpersonal abilities.
• Ability to assess situations quickly and respond appropriately.
• Self-motivated with the ability to work independently and as part of a team.
• Good problem-solving skills and a calm, professional demeanour in high-pressure situations.

This vacancy is immediate start subject to 5-year vetting; interviews will be scheduled at the earliest at our Hounslow Head Office.

Magenta Security Services is an equal opportunities employer with over 31 years’ experience as a security provider.