Emergency Control Room Operator

Pinnacle Group; Carrington; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Flexible Working Arrangements

Employee Assistance Programme

Personal Development Plans

Job summary

Pinnacle Group is seeking an experienced Emergency Control Room Operator to provide professional security and control room services for a 24-hour team at their Carrington site. The role focuses on maintaining safety, monitoring alarms and coordinating with authorities as needed. You will join the Workplace Security Team based at Carrington, Manchester M31.

Access to transport is essential due to location. 42 hours per week on a 4 on/4 off pattern, with a monthly shift allowance and overtime

Qualifications

• Valid SIA badge (SG or DS) required.
• Valid CCTV Licence required.
• Own vehicle due to location.
• Must hold a UK manual driving licence due to driving company vehicles.
• Full 5-year UK checkable work history.
• Strong, clear communicator using Radio Control.
• Must understand and be able to use the Phonetic Alphabet.

Responsibilities

• Meet and greet visitors, staff and contractors and manage the control room environment.
• CCTV monitoring and patrols.
• Ongoing communication with the security officers on site, providing guidance and direction, relaying any response requirements.
• Act as a key member of the incident management team, working closely with the safety team leaders.
• Monitor and respond promptly to alarms, emergencies and incidents, taking appropriate action to mitigate risks.
• Liaise with local authorities, including police and emergency healthcare services in the event of an emergency.
• Prepare detailed and accurate incident reports, logging all security-related activities and occurrences.
• Operate a telephone switchboard and use client software in the control room.

Skills

SIA Licence

CCTV Licence

Driving

Radio communication

Phonetic Alphabet

Job description

Key Responsibilities

• Meet and greet visitors, staff and contractors and manage the control room environment.
• CCTV monitoring and patrols.
• Ongoing communication with the security officers on site, providing guidance and direction, relaying any response requirements.
• Act as a key member of the incident management team, working closely with the safety team leaders.
• Monitor and respond promptly to alarms, emergencies and incidents, taking appropriate action to mitigate risks.
• Liaise with local authorities, including police and emergency healthcare services in the event of an emergency.
• Prepare detailed and accurate incident reports, logging all security-related activities and occurrences.
• Operate a telephone switchboard and use client software in the control room.

Job Overview

Your role will be to provide professional security and control room services as part of a 24-hour team to our client. You will maintain the security and safety of their premises and people by monitoring, assisting with emergency controls and surveying the building and its assets. You will need to be observant, reliable, and possess excellent communication skills.

Pinnacle Group is looking for an experienced Emergency Control Room Operator to ensure the safety and security of our properties and sites and play a vital part in keeping people, property, and information safe. You will be joining our Workplace Security Teams based at Carrington, Manchester M31. Access to own transport is essential as there is NO public transport to the site.

Key Requirements

• Valid SIA Badge - SG or DS Licence
• Valid CCTV Licence
• Own Vehicle due to location
• Must hold a UK
• Manual Driver's Licence
• due to driving company vehicles
• Strong, clear communicator as you will be using Radio Control
• Must understand and be able to use the Phonetic Alphabet
• Full 5-year UK checkable work history

Pinnacle Workplace delivers tailored facilities management solutions across cleaning, security, catering and specialist industrial services. With nearly 600 colleagues nationwide, the team supports clients in manufacturing, retail, education and office environments. Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.

This is a permanent role at 42 hours per week, 12-hour shifts, working 4 on, 4 off - 2x Days & 2x Nights, 6 am - 6 pm / 6 pm - 6 am rolling rota. There is also a shift allowance of £217 per month, and overtime is available at a 1½ rate.

We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That's why we actively welcome applications from people of all backgrounds - especially those who represent the communities we work with every day. As a colleague, you'll be part of an inclusive and supportive culture where you're encouraged to thrive. We're committed to helping you reach your full potential through continuous learning, development opportunities and career progression.

In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:

• Flexible Working Arrangements
• Employee Assistance Programme
• Personal Development Plans