Emergency Control Room Operator

Pinnacle Group Limited; Urmston; On-site; GBP 30,000 - 37,000; Full time

Job summary

Pinnacle Group is seeking an experienced Emergency Control Room Operator to safeguard people, properties and information across our sites. Based at Carrington, Manchester, you will join a 24-hour security team and monitor CCTV, respond to alarms and liaise with authorities.

The role requires a valid SIA badge, CCTV licence, a UK driving licence with access to a vehicle, and excellent communication skills. Permanent, 42 hours weekly on a 4-on/4-off 12-hour shift pattern.

Qualifications

• Valid SIA badge is required.
• SG or DS Licence
• Valid CCTV Licence
• Own vehicle and UK manual driving licence required due to location.

Responsibilities

• Meet and greet visitors, staff and contractors and manage the control room environment.
• CCTV monitoring and patrols.
• Liaise with local authorities and emergency services in emergencies.
• Operate the control room and telephone switchboard; use client software.
• Act as a key member of the incident management team with safety leaders.
• Monitor alarms and respond to incidents to mitigate risks.

Skills

SIA Badge

CCTV Licence

Driving Licence

Own Vehicle

Clear communication

Phonetic Alphabet

5-year UK work history

Job description

£33,763 to £33,763 per year, Competitive

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

Yes

Closing Date:

12/11/2026

About this job

Pinnacle Group is looking for an experienced Emergency Control Room Operator to ensure the safety and security of our properties and sites and play a vital part in keeping people, property, and information safe.

You will be joining our Workplace Security Teams based at Carrington, Manchester M
31. Access to own transport is essential as there is NO public transport to the site

• Pinnacle Workplace delivers tailored facilities management solutions across cleaning, security, catering and specialist industrial services.

With nearly 600 colleagues nationwide, the team supports clients in manufacturing, retail, education and office environments.

Your role will be to provide professional security and control room services as part of a 24-hour team to our client.

You will maintain the security and safety of their premises and people by monitoring, assisting with emergency controls and surveying the building and its assets.

You will need to be observant, reliable, and possess excellent communication skills.

This is a permanent role at 42 hours per week, 12-hour shifts, working 4 on, 4 off - 2x Days & 2x Nights, 6 am - 6 pm / 6 pm - 6 am rolling rota.There is also a shift allowance of £217 per month, and overtime is available at a 1½ rate.

Who we are Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services.

With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.

We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.

Who we’re looking for We’re looking for someone who not only meets the key criteria below but also embraces our core values

• Trust, Respect, Involve, Challenge, and Deliver Excellence
• and is committed to earning and maintaining the confidence of our clients and communities.

Key responsibilities will include: Meet and greet visitors, staff and contractors and manage the control room environment.

CCTV monitoring and patrols.

Ongoing communication with the security officers on site, providing guidance and direction, relaying any response requirements.

Act as a key member of the incident management team, working closely with the safety team leaders.

Monitor and respond promptly to alarms, emergencies and incidents, taking appropriate action to mitigate risks.

Liaise with local authorities, including police and emergency healthcare services in the event of an emergency.

Prepare detailed and accurate incident reports, logging all security-related activities and occurrences.

Operate a telephone switchboard and use client software in the control room.

Key Essential* requirements will include: Valid SIA Badge

• SG or DS Licence
• Valid CCTV Licence* Own Vehicle
• due to location Must hold a UK Manual Driver's Licence* due to driving company vehicles Strong, clear communicator as you will be using Radio Control Must understand and be able to use the Phonetic Alphabet Full 5-year UK checkable work history Our offer We believe that diversity makes us stronger.

The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve.

That’s why we actively welcome applications from people of all backgrounds

• especially those who represent the communities we work with every day.

As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive.

We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.

In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including: Flexible Working Arrangements Employee Assistance Programme Personal Development Plans

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).