Operations Controller

Vigilant Security; Dumfries; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Full training on company systems

Smart uniform provided

Career progression opportunities

Overtime opportunities

Job summary

Hollybank Trustees Ltd in Dumfries, UK, is recruiting an Operations Controller to lead daily security operations, supervise frontline teams, and optimise staff scheduling. The role offers a baseline salary of £33k per year with potential overtime and a 4 on/4 off night shift pattern.

The successful candidate will oversee time and attendance systems, respond to incidents, ensure health and safety compliance, and coordinate with internal teams to maintain accurate data and smooth operations.

Qualifications

• Full clean UK Driving licence
• Front line SIA licence desirable; training can be provided
• Strong Microsoft Office skills (Word, Excel, Outlook)
• Flexible and reliable approach
• Excellent written and verbal English communication
• Ability to work as part of a team

Responsibilities

• Manage and coordinate daily operations and staff scheduling
• Supervise and support front line operational teams
• Monitor patrol equipment and performance
• Manage time and attendance systems
• Respond to incidents including key holding and alarm activations
• Participate and advise in staff development and strategic planning
• Monitor and oversee contingency planning of manpower
• Ensure compliance with Health & Safety procedures
• Collect, disseminate, and distribute to operational managers information requiring immediate attention
• Address and resolve customer and client queries professionally
• Liaise with internal teams to maintain accurate systems and data
• Ensure staff hours are managed in line with the European working time directive

Skills

Driving licence

SIA licence (desirable)

Microsoft Office

Flexible & reliable

Interpersonal skills

English communication

Team player

Tools

Microsoft Office Suite

Job description

Location: On site / Dumfries, UK
job type: Permanent / Full-time
Sector and subsector: Security | General
AnnualFixed salary:£ 33000.00

Description

Due to 20% growth in the last 12 months, we are delighted to be recruiting an Operations Controller.

This is an exciting opportunity for an individual with a flair for leadership and a commitment to processes and customer service.

What We Offer:

• Baseline Salary of 33k P/A (with optional overtime)
• 4 on 4 off Shift Pattern (night shifts)
• 42 hours per week, with regular overtime opportunities.
• Full training of company systems and processes
• Smart uniform provided
• Career progression and personal development opportunities

Duties and Responsibilities:

• Manage and coordinate daily operations and staff scheduling
• Supervise and support front line operational teams
• Monitor patrol equipment and performance
• Manage time and attendance systems
• Respond to incidents including key holding and alarm activations
• Participate and advise in development of staff and strategic planning
• Monitor and oversee contingency planning of manpower
• Ensure compliance with Health & Safety procedures
• Collect, disseminate, and distribute to operational managers, all information regarding operational issues, which require immediate attention. Expedite follow up action as required to resolve such problems
• Address and resolve customer and client queries professionally
• Liaise with internal teams to maintain accurate systems and data
• Ensure staff hours are manged in line with the European working time directive

Candidate Requirements:

• Full clean UK Driving licence essential
• Front line SIA licence Desirable however training can be provided to the right candidate
• A good understanding of Microsoft Office (Word, Excel, and Outlook)
• Flexible and reliable approach
• Strong interpersonal skills and an ability to collaborate at all levels
• Excellent written and verbal communication skills, in the English language
• Must be able to work as part of a team