Contracts Officer

Metropolitan Thames Valley; Beeston; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A housing association in the UK seeks a Contract Officer to manage mechanical and electrical compliance. The role requires coordination with contractors and stakeholders, providing excellent customer service, and ensuring compliance with statutory requirements. The ideal candidate has experience with contractors and strong organisational skills. Benefits include flexible working arrangements, enhanced pension contributions, and opportunities for career progression.

Benefits

28 days annual leave plus 8 bank holidays

Volunteering days

Enhanced pension contributions

Health cash plan scheme

Career progression opportunities

Qualifications

• Experience working with contractors or contractor side.
• Ability to meet deadlines in a pressured customer service environment.
• Excellent data handling capabilities.

Responsibilities

• Work closely with the Contract Manager to deliver value for money.
• Conduct regular reviews to ensure data integrity.
• Monitor contractors to achieve 100% compliance.

Skills

Organisational skills

Data analysis

Customer service

Microsoft Office proficiency

Job description

As a Contract Officer you will work within the Mechanical and Electrical Team as part of the Compliance and Technical Services directorate to ensure our buildings are kept compliant with statutory requirements. The role will include liaising with residents, contractors and other key stakeholders, providing excellent customer service and playing a key role in keeping our properties warm, safe and dry. This role will cover all Regions of our properties working with our contractors responsible for undertaking Mechanical and Electrical compliance checks and repairs including Electrical systems, safety and security and ventilation.

Responsibilities

• Work closely with your Contract Manager to deliver programmes of work that offer value for money and deliver good outcomes to the business, stakeholders and customers. Co‑ordinate with internal MTVH teams and external stakeholders where necessary.
• Challenge poor service in line with KPI to ensure good customer service to front line staff and residents and escape issues as appropriate to the contractor's Contract Manager/s and MTVH's Contract Manager.
• Conduct regular reviews to ensure data integrity.
• Proactively request, collate and analyse information from front line staff, contractors and consultants to assist in the preparation of reports detailing programmes of work and performance (including KPIs). Ensure the data is accurate.
• Working with the Contract Manager to plan, instruct and monitor repairs, renewals and replacements and ensure any items installed are cost effective and meet statutory, regulatory or MTVH requirements and are in line with KPIs. Be responsible for the contractor keeping the relevant stakeholders informed of these works.
• Monitoring Compliance for all your workstreams and ensuring the contractors obtain the corporate target of 100% compliance across all workstreams.
• Hold weekly meetings with contractors to discuss current work in progress.
  Good working knowledge of the regulatory framework governing compliance; repairs; sustainability or planned workstreams that you will be responsible for.

Qualifications and Experience

• Experience of working with contractors or worked 'contractor side'
• Organised and prioritises work to meet deadlines in a pressurised customer service environment.
• Use information gathered to diagnose problems, draw logical conclusions and suggest clear and practical solutions based upon your analysis.
• Experience working with data
• Excellent PC skills including Microsoft Office packages Outlook, Word and Excel, Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to.

About Metropolitan Thames Valley Housing

Metropolitan Thames Valley Housing has a vision that “everyone has a home and the opportunity to live well”. That means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living. We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Our promise. Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively “Serving people better every day” to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non‑inclusive behaviours and to be mindful of their own and other's wellbeing. We provide a platform of Network groups for employees to share views, tell us what we’re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued.

Our Networks groups are:

• Gender
• Ethnicity
• LGBTQ+
• Disability

Benefits

• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
• 2 volunteering days per year for things like helping out in local communities
• An additional 'Beliefs day' once a year to have an extra day off
• Supported family friendly approach with extended parental leave
• Enhanced pension with matched contributions of up to 9%
• Option to buy or sell up to 5 days annual leave per year
• Life assurance cover 3 x your salary
• Cycle2work scheme
• Hybrid Working - Dependent on job role and department
• Health cash plan scheme for your everyday healthcare needs which you can add your family members too
• Tenancy deposit - interest free loan to help with rental deposits and season Ticket loan
• Access to extensive learning and training opportunities with Wisebox platform
• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
• Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
• Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation