Contractor Payment Administrator (6-month FTC)

Liberty Global; Otley; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading telecommunications company is seeking a Contractor Payment Administrator to join their team in Bradford. This 6-month contract role involves processing Applications for Payment and resolving queries with key stakeholders, ensuring efficient administration. Ideal candidates have experience in high volume processes, strong communication skills, and proficiency in Microsoft tools. The position offers a hybrid working model as well as various benefits, including competitive salary and access to wellbeing resources.

Benefits

Competitive salary

Hybrid working

25 days annual leave

Wellbeing and mental health benefits

Matched pension contribution

Car benefit scheme

Access to online learning platform

Qualifications

• Previous experience delivering high volume processes.
• Experience taking ownership of queries and seeing them through to resolution.
• Clear understanding of SLAs and KPIs.

Responsibilities

• Process claims received by contract partners and review any Bot exceptions.
• Work with key stakeholders to ensure fast query resolution relating to claims.
• Contribute towards identifying opportunities to improve processes.

Skills

Attention to detail

Verbal communication

Written communication

Ability to prioritize

Interpersonal skills

Tools

Outlook

Excel

Word

PowerPoint

Job description

We're looking for a Contractor Payment Administrator to join us in Bradford on a 6-month fixed‑term contract. Reporting into the Contractor Payments Lead, you will facilitate the processing of Applications for Payment (AFP) within the CPA system and progress them through to payment. You will be responsible for dealing with any queries that arise as well as problem‑solving any AFPs that are invalid. Within this role you will also support the processing of Exceptions where our automation Bot has not been able to wholly process the AFP. The role requires working with the Contractor Payments SME, Commercial and External contract partners to resolve queries and unsuccessful claims (AFPs). Based in our Liberty Shared Services (LSS), you will act as a central specialty service supporting the wider Liberty Global group with specialisms in Finance, Accounting, People, Legal & Systems.

Responsibilities

• Process claims received by contract partners and review and process any Bot exceptions in a timely manner.
• Work with key stakeholders, Commercial and External contract partners to ensure fast queries resolution relating to all aspects of claims and payments.
• Contribute towards the overall LSS strategy, identifying opportunities to improve processes to lead to a more streamlined and efficient department.
• Support pre and post‑application data validation to ensure partner applications are processed efficiently.

Qualifications

• Previous experience delivering high volume processes.
• Solid understanding of Outlook, Word, Excel, PowerPoint.
• Ability to prioritise and work effectively under pressure.
• Attention to detail and strong verbal and written communication skills.
• Experience taking ownership of queries and seeing them through to resolution.
• Clear understanding of SLA's and KPI's.
• Interpersonal skills and ability to work as a teammate.

Desirable

• Experience processing on any ERP where accuracy and completeness are key.
• Previous experience working in a large organization.
• Some knowledge of Lean Sigma performance and quality methodologies within a transactional environment (desired but not essential).

Benefits

• Competitive salary.
• Hybrid working (2 days office based and 3 remote).
• 25 days annual leave with the option to purchase 5 more.
• Access to wellbeing and mental health benefits such as the Calm app, personal medical, critical illness cover and dental insurance.
• Matched pension contribution up to 10%.
• Access to our car benefit scheme.
• Access to our online learning platform to continue to develop and grow your career.
• The chance to join an innovative, fast‑paced and passionate team.

Liberty Global is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for our people. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process.