Contract Manager

Serco; Twickenham; On-site; GBP 60,000 - 80,000; Full time

Job summary

An innovative public services company in Richmond is seeking a Contract Manager for their Waste and Recycling team. The successful candidate will lead contract performance, drive innovation, and manage a large workforce. Key qualifications include experience in contract or operations management and strong leadership skills. This role offers competitive salary, benefits including a company car, and opportunities for personal and career development in a supportive environment.

Benefits

Performance-based bonus scheme

Company car

Private medical insurance

Wide range of training opportunities

Employee Assistance Programme

Discounts with various retailers

Qualifications

• Experience managing relationships with trade union representatives and Local Authority clients.
• Hands-on approach and visibility with the workforce.

Responsibilities

• Lead, manage, and be responsible for the performance of the contract.
• Champion continuous improvement and contract growth processes.
• Ensure KPI performance requirements are met.
• Monitor financial and operational performance to ensure cost-effectiveness.

Skills

Experience as a Contract Manager

Managing a large blue-collar workforce

Strategic leadership skills

Business development experience

Strong communication skills

Education

Management degree or level 5 qualification

Transport Manager Certificate of Professional Competence (CPC)

Job description

Location : Richmond, TW2 7SG

Permanent – hours per week, Monday to Friday

Salary : Competitive salary +benefits + company car

Ready to make an impact?

As a Contract Manager in the Waste and Recycling team at our Richmond-based depot, you’ll lead and manage the performance of an outsourced, local authority contract portfolio. You’ll ensure our community and client receive the highest standards in waste and recycling services.

This is an exciting opportunity for a strategic and passionate leader to take ownership of the contract and lead the way in innovation, service improvement and expansion.

You’ll have the autonomy to create and implement a strategy for success - but you won’t be doing it alone. You’ll be joining a supportive senior leadership team and a company that’s as dedicated to the delivery of quality public services as it is about your ongoing career growth. That includes industry-specific training, courses, and clear career development paths, all designed to ensure your ongoing success and a lasting, fulfilling career with Serco.

You’ll be entrusted to :

• Lead, manage, and be responsible for the performance of the contract
• Champion continuous improvement and contract growth processes
• Seek opportunities to increase and introduce new services
• Ensure KPI performance requirements are met
• Drive for change and innovation in the contract to meet future challenges
• Develop and maintain effective relationships with stakeholders
• Produce management reports and manage staff and equipment
• Oversee the absence and welfare of all employees
• Identify commercial planning requirements and opportunities
• Implement exemplary service standards and monitor service delivery
• Ensure all employees receive the required training and career development plans
• Monitor financial and operational performance to ensure cost-effectiveness and efficiency

Does this sound like you?

You’ll be a great fit for this role if you have :

• Experience as a Contract Manager or Operations Manager
• Experience managing a large blue-collar workforce, preferably in Environmental Services or Grounds Maintenance
• Strategic leadership skills and the ability to make sound data-based business decisions
• Experience managing relationships with trade union representatives and Local Authority clients
• Experience in business development, transformation, and project management
• Strong communication skills to inspire and engage others
• A hands‑on approach and visibility with the workforce

It’s also desirable - but not essential - to hold a Management degree or level 5 qualification, or a Transport Manager Certificate of Professional Competence (CPC).

Because this is a place for you

Our people are integral to everything we do. That’s why our benefits are designed to put you first :

• Holidays : Up to days plus bank holidays
• Pension : Up to 6% contributory pension scheme
• Bonus : A performance-based bonus scheme
• Company car : A company car
• Private medical insurance
• Training and development : A wide range of learning opportunities with over 1, internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Health and wellbeing : / 7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, % off at Serco-managed leisure centres.
• Discounts : Save across around 1, retailers, from food and clothing to days out, entertainment and travel.
• ShareSave scheme : Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
• Employee networks : Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity : Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.