Contract Manager

Global Highland; Kirkwall; On-site; GBP 60,000 - 80,000; Full time

Job summary

A Facilities Management provider is seeking an experienced Contract Manager to oversee the delivery of services in a healthcare environment. This pivotal role entails ensuring operational performance, compliance with regulations, and financial success of contracts. Candidates should possess relevant qualifications, strong commercial awareness, and proven budget and stakeholder management. The position offers a chance to lead a culture of excellence and safety in a complex sector.

Qualifications

• Experienced Facilities or Contract Manager.
• Strong technical knowledge of Building Regulations and NHS SHTM guidance.
• Proven budget management experience.

Responsibilities

• Lead a strong culture of safety and high performance.
• Take responsibility for contract budgets and reporting.
• Manage contract performance and client meetings.
• Build and maintain positive relationships with stakeholders.

Skills

Commercial awareness

Analytical skills

Customer service

Methodical approach

Education

Relevant Estates/Facilities qualification

Health and safety qualification (IOSH, NEBOSH, SMSTS)

Tools

CAFM systems

Microsoft Office

Job description

Our client is looking for an experienced and driven Contract Manager to lead the delivery of Facilities Management services. This is a key role responsible for operational performance, health and safety, compliance, and the commercial success of the contract within a complex healthcare environment.

What you'll be doing

• Lead a strong culture of safety, inclusion, and high performance.
• Take full responsibility for contract, lifecycle, and FM service budgets, including forecasting and financial reporting.
• Ensure all statutory, contractual, and NHS compliance requirements (including SHTMs) are met.
• Manage contract performance, producing monthly reports and attending client operational meetings.
• Build and maintain positive, long-term relationships with NHS and ProjectCo stakeholders.
• Identify and manage risks and opportunities in partnership with commercial and finance teams.
• Ensure service delivery meets agreed quality, safety, and performance standards.

What we're looking for

• An experienced Facilities or Contract Manager with a relevant Estates/Facilities qualification.
• Strong commercial awareness, ideally within healthcare PFI or similarly complex environments.
• Sound technical knowledge, including Building Regulations and NHS SHTM guidance.
• Experience using CAFM systems and managing FM helpdesk performance.
• Proven budget management experience.
• A recognised health and safety qualification (IOSH, NEBOSH, or SMSTS).
• Strong analytical skills, a methodical approach, and the ability to work independently.
• Excellent customer service skills with a collaborative, flexible mindset.
• Proficient in Microsoft Office applications.

Appointment is subject to a satisfactory DBS/Disclosure check.

If you would like to discuss in more detail please contact Lyndsey at Global Highland