Contract Manager

Blue Arrow; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading staffing agency in the UK is seeking an experienced Senior Contracts Manager to oversee high-profile service and maintenance contracts. You will be responsible for financial and operational management, ensuring client satisfaction and compliance. Candidates should have a strong background in HVAC systems and a proven track record in contract management. This role offers a competitive salary and the chance to lead a high-performing team.

Benefits

Disability confident employer

Qualifications

• Experience managing large, complex service and maintenance contracts.
• Strong understanding of HVAC systems and mechanical services.
• Proven track record in financial and operational management of contracts.

Responsibilities

• Lead delivery of HVAC and M&E service contracts across multiple sites.
• Maintain and build strong client relationships for service satisfaction.
• Manage contract P&L, budgeting, and performance reporting.

Skills

Client management

Leadership

Financial management

HVAC systems knowledge

Communication skills

Education

Formal qualifications in HVAC

Tools

MS Word

MS Excel

CAFM platforms

Job description

Senior Contracts Manager - Service & Maintenance - Kent

You will take full operational, financial, and contractual responsibility for a portfolio of high-profile contracts (up to £2 million in value), primarily within the Service & Maintenance division. You will be the key contact for your clients, ensuring service excellence and compliance, while leading a high-performing team and contributing to the company's continued success.

• Lead the delivery of HVAC and M&E service contracts across multiple client sites.
• Maintain and build strong client relationships, ensuring service satisfaction and contract retention.
• Manage contract P&L, budgeting, and performance reporting.
• Ensure compliance with H&S, operational procedures, and KPI targets.
• Oversee site operations, technical service delivery, and all related documentation.
• Provide accurate quotes and cost breakdowns for reactive works and small projects.
• Deliver quality assurance through site inspections and audits.
• Support, train, and develop site and mobile teams to maintain high standards.

THE PERSON

• Experience managing large, complex service and maintenance contracts.
• Strong understanding of HVAC systems and mechanical services (formal qualifications an advantage).
• Proven track record in financial and operational management of contracts.
• Excellent client-facing and stakeholder engagement skills.
• Effective leadership, team management, and mentoring abilities.
• Commercially astute and solution-focused with a proactive approach.
• Confident in estimating, quoting, and CAFM systems (training provided if required).
• Strong IT skills: MS Word, Excel, and CAFM platforms.
• Organised, detail-oriented, and able to manage multiple priorities under pressure.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.