Contract Co-ordinator (6month Contract)

Office Angels Limited; Tunbridge Wells; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days holiday + Bank Holidays

Pension

Parking

Team and Social events

Job summary

Office Angels Limited is seeking a Contract Co-ordinator for a 6-month contract based in Tunbridge Wells. The role ensures compliance with contractual service standards and delivers maintenance services with a focus on customer satisfaction.

The successful candidate will plan works, allocate trades, manage appointments geographically, and monitor progress to meet KPIs. This is an office-based role with Monday–Friday 8–5pm and includes pro rata benefits such as holiday entitlement, pension,

Qualifications

• Proven administrative experience in a co-ordination or administration role.
• Proficiency in Microsoft Excel, Word and Outlook.
• Strong verbal and written communication skills.
• Ability to work both in a team and independently.

Responsibilities

• Liaise with operational managers, supervisors and operatives to uphold service standards and contractual requirements.
• Schedule and plan works efficiently, ensuring the right trades are allocated and appointments are managed geographically for travel efficiency.
• Monitor and manage all works orders to meet contractual KPIs and ensure timely completion.
• Keep track of appointment adherence and address any failures with management promptly.
• Maintain a strong customer focus and drive continuous improvement in service delivery.
• Collaborate with Supervisors to coordinate multi-trade or subcontractor appointments.
• Assist in resolving queries and complaints from residents and colleagues.

Skills

Administrative experience

Excel

Word

Outlook

Communication

Tools

Microsoft Office

Job description

Contract Co-ordinator - 6 MONTH contract

Tunbridge Wells

Hours: Onsite/Office Based - Monday - Friday 8-5pm.

29,600 FTE + Excellent benefits including (pro rata) 25 days holiday + Bank Holidays, Pension, Parking and Team and Social events

Are you looking for a contract based role?

Our client is seeking an enthusiastic and detail-oriented Contract Co-ordinator to join their dynamic team in Tunbridge Wells. This pivotal role will be instrumental in ensuring compliance with contractual service standards while delivering exceptional maintenance services that prioritise customer satisfaction.

Key Responsibilities:

• Liaise effectively with operational Managers, Supervisors, and Operatives to uphold service standards and contractual requirements.
• Schedule and plan works efficiently, ensuring the right trades are allocated, and appointments are managed geographically for optimal travel efficiency.
  • Promote and maximise 1st time fix
• Monitor and manage all works orders immediately upon receipt, ensuring timely completion within the prescribed timeframes to meet contractual KPIs.
• Keep track of appointment adherence by the workforce and address any failures with management promptly.
• Maintain a strong customer focus, driving continuous improvement in service delivery.
• Collaborate with Supervisors to coordinate appointments requiring multiple trades or subcontractors.
• Assist in resolving queries and complaints from residents and colleagues, fostering a positive service experience.
• Participate in system reviews and provide feedback on operative and contractor performance.

Essential Criteria:

• Proven administrative experience in a similar co-ordination or supportive administration role.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Strong verbal and written communication skills.
• Ability to work both collaboratively in a team and independently, serving as a key information resource.
• A proactive approach to problem-solving and service delivery.

This is an exciting opportunity for a motivated individual looking to make a tangible impact within a supportive and engaging environment. If you possess the necessary skills and are ready to contribute to a customer-centred service operation, this role could be the perfect fit!

We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace.

We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more.

We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace.

We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more.

Office Angels UK is an Equal Opportunities Employer.