Contract Co-ordinator (6-Month) - Drive Service Excellence

Confidential; Tunbridge Wells; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Pension

Parking

25 days holiday + Bank Holidays

Team and Social events

Job summary

Confidential in Tunbridge Wells is seeking a detail-oriented Contract Co-ordinator for a 6-month, onsite role. Hours are Monday to Friday, 8-5, with 29,600 FTE plus pro rata benefits including 25 days holiday, bank holidays, pension, parking and social events.

This pivotal role ensures contractual service standards are met while delivering responsive maintenance services and excellent customer satisfaction.

Qualifications

• Proven administrative experience in a co-ordination or support role.
• Proficiency with Excel, Word and Outlook.
• Strong verbal and written communication skills.
• Able to work both in a team and independently, providing reliable information.

Responsibilities

• Liaise with Managers, Supervisors and Operatives to uphold service standards.
• Plan and schedule works geographically for travel efficiency.
• Promote and achieve 1st time fix where possible.
• Manage work orders upon receipt to meet KPIs and deadlines.
• Track appointment adherence and escalate issues promptly.
• Maintain customer focus and drive service improvements.
• Coordinate multi-trade or subcontractor appointments with Supervisors.
• Respond to queries and resolve complaints from residents and colleagues.
• Contribute to system reviews and provide feedback on performance.

Skills

Administrative experience

MS Excel

MS Word

Strong communication

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Confidential in Tunbridge Wells is seeking a detail-oriented Contract Co-ordinator for a 6-month, onsite role. Hours are Monday to Friday, 8-5, with 29,600 FTE plus pro rata benefits including 25 days holiday, bank holidays, pension, parking and social events.

This pivotal role ensures contractual service standards are met while delivering responsive maintenance services and excellent customer satisfaction.