Contract Co-ordinator (6month Contract)

Confidential; Tunbridge Wells; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Pension

Parking

25 days holiday + Bank Holidays

Team and Social events

Job summary

Confidential in Tunbridge Wells is seeking a detail-oriented Contract Co-ordinator for a 6-month, onsite role. Hours are Monday to Friday, 8-5, with 29,600 FTE plus pro rata benefits including 25 days holiday, bank holidays, pension, parking and social events.

This pivotal role ensures contractual service standards are met while delivering responsive maintenance services and excellent customer satisfaction.

Qualifications

• Proven administrative experience in a co-ordination or support role.
• Proficiency with Excel, Word and Outlook.
• Strong verbal and written communication skills.
• Able to work both in a team and independently, providing reliable information.

Responsibilities

• Liaise with Managers, Supervisors and Operatives to uphold service standards.
• Plan and schedule works geographically for travel efficiency.
• Promote and achieve 1st time fix where possible.
• Manage work orders upon receipt to meet KPIs and deadlines.
• Track appointment adherence and escalate issues promptly.
• Maintain customer focus and drive service improvements.
• Coordinate multi-trade or subcontractor appointments with Supervisors.
• Respond to queries and resolve complaints from residents and colleagues.
• Contribute to system reviews and provide feedback on performance.

Skills

Administrative experience

MS Excel

MS Word

Strong communication

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Contract Co-ordinator - 6 MONTH contract

Tunbridge Wells

Hours: Onsite/Office Based - Monday - Friday 8-5pm.

29,600 FTE + Excellent benefits including (pro rata) 25 days holiday + Bank Holidays, Pension, Parking and Team and Social events

Are you looking for a contract based role?

Our client is seeking an enthusiastic and detail-oriented Contract Co-ordinator to join their dynamic team in Tunbridge Wells. This pivotal role will be instrumental in ensuring compliance with contractual service standards while delivering exceptional maintenance services that prioritise customer satisfaction.

Key Responsibilities

• Liaise effectively with operational Managers, Supervisors, and Operatives to uphold service standards and contractual requirements.
• Schedule and plan works efficiently, ensuring the right trades are allocated, and appointments are managed geographically for optimal travel efficiency.
• Promote and maximize 1st time fix
• Monitor and manage all works orders immediately upon receipt, ensuring timely completion within the prescribed timeframes to meet contractual KPIs.
• Keep track of appointment adherence by the workforce and address any failures with management promptly.
• Maintain a strong customer focus, driving continuous improvement in service delivery.
• Collaborate with Supervisors to coordinate appointments requiring multiple trades or subcontractors.
• Assist in resolving queries and complaints from residents and colleagues, fostering a positive service experience.
• Participate in system reviews and provide feedback on operative and contractor performance.

Essential Criteria

• Proven administrative experience in a similar co-ordinaton or supportive administration role.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Strong verbal and written communication skills.
• Ability to work both collaboratively in a team and independently, serving as a key information resource.
• A proactive approach to problem-solving and service delivery.

This is an exciting opportunity for a motivated individual looking to make a tangible impact within a supportive and engaging environment. If you possess the necessary skills and are ready to contribute to a customer-centred service operation, this role could be the perfect fit!

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