Service & Maintenance Coordinator

YourRecruit; Tandridge; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

26 days' annual leave

Company pension

Free on-site parking

Job summary

YourRecruit Ltd in Caterham, Surrey is seeking a proactive Service & Maintenance Coordinator to join a well-established family-run business. You will schedule service visits, coordinate engineers, liaise with clients and ensure every job runs smoothly.

This hands-on role requires excellent organisation, clear communication and solid MS Office skills. You will manage multiple jobs, prepare quotes, issue documentation and maintain strong client relationships.

Qualifications

• Experience in busy office administration or scheduling is preferred.
• Excellent organisational skills and ability to prioritise competing demands.
• Confident communication with clients and colleagues.

Responsibilities

• Schedule routine service visits and maintenance appointments.
• Coordinate engineers' diaries and attendance for reactive call-outs.
• Build relationships with clients and keep them updated on needs.
• Prepare and issue maintenance contracts, quotations and service documentation.
• Order parts and liaise with suppliers to ensure engineers have what they need.
• Raise invoices and support service administration processes.
• Collate service reports and send documentation to clients.
• Manage multiple jobs, priorities and deadlines with accuracy.

Skills

Organisation

Communication

MS Office

Tools

MS Office

Job description

Service & Maintenance Coordinator

Caterham, Surrey | £30,000-£35,000 DOE | Monday-Friday, 9am-5pm

Love keeping things organised, solving problems and making sure everything runs like clockwork? This could be the perfect next step!

We're recruiting for a well-established, family-run business based in Caterham, renowned for delivering high-quality mechanical maintenance services to prestigious residential and commercial properties.

Due to the importance of their ongoing service and maintenance operations, they're looking for a proactive and highly organised Service & Maintenance Coordinator to join their friendly team.

This is a varied, hands-on role where you'll be at the heart of the operation, coordinating engineers, arranging maintenance visits, liaising with clients and ensuring every job is organised and completed efficiently. You'll play a key part in delivering excellent customer service and maintaining the company's reputation for quality and reliability.

What's in it for you?

• £30,000-£35,000 salary, depending on experience.
• Monday to Friday, 9am-5pm
• 26 days' annual leave, plus bank holidays.
• Company pension.
• Free on-site parking.

What will you be doing?

• Scheduling routine service visits and planned maintenance appointments.
• Coordinating engineers' diaries and arranging attendance for reactive call-outs.
• Building positive relationships with clients, keeping them updated and ensuring their needs are met.
• Preparing and issuing maintenance contracts, quotations and service documentation.
• Ordering parts and liaising with suppliers to ensure engineers have what they need.
• Raising invoices and supporting the smooth running of the service administration process.
• Collating service reports and sending completed documentation to clients.
• Managing multiple jobs, priorities and deadlines while keeping everything accurate and up to date.

What are we looking for?

We're looking for someone who enjoys being organised, takes pride in their work and can confidently keep multiple tasks moving at once.

You’ll ideally have:

• Previous experience in a busy office administration, service coordination or scheduling role.
• Excellent organisational skills and the ability to prioritise competing demands.
• Confident communication skills, with a professional and personable approach to clients and colleagues.
• Good working knowledge of Microsoft Office, particularly Word, Excel and Outlook.
• Strong attention to detail when preparing documents, quotations, reports and invoices.
• A proactive, practical approach to problem-solving, with the confidence to work independently and as part of a team.

Experience coordinating engineers, contractors or maintenance visits would be beneficial, but above all, we're looking for someone reliable, enthusiastic and keen to take ownership of their responsibilities.

Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.

YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.