Contract Co-ordinator (6-Month) - Planning & Service Delivery

Office Angels Limited; Tunbridge Wells; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days holiday + Bank Holidays

Pension

Parking

Team and Social events

Job summary

Office Angels Limited is seeking a Contract Co-ordinator for a 6-month contract based in Tunbridge Wells. The role ensures compliance with contractual service standards and delivers maintenance services with a focus on customer satisfaction.

The successful candidate will plan works, allocate trades, manage appointments geographically, and monitor progress to meet KPIs. This is an office-based role with Monday–Friday 8–5pm and includes pro rata benefits such as holiday entitlement, pension,

Qualifications

• Proven administrative experience in a co-ordination or administration role.
• Proficiency in Microsoft Excel, Word and Outlook.
• Strong verbal and written communication skills.
• Ability to work both in a team and independently.

Responsibilities

• Liaise with operational managers, supervisors and operatives to uphold service standards and contractual requirements.
• Schedule and plan works efficiently, ensuring the right trades are allocated and appointments are managed geographically for travel efficiency.
• Monitor and manage all works orders to meet contractual KPIs and ensure timely completion.
• Keep track of appointment adherence and address any failures with management promptly.
• Maintain a strong customer focus and drive continuous improvement in service delivery.
• Collaborate with Supervisors to coordinate multi-trade or subcontractor appointments.
• Assist in resolving queries and complaints from residents and colleagues.

Skills

Administrative experience

Excel

Word

Outlook

Communication

Tools

Microsoft Office

Job description

Office Angels Limited is seeking a Contract Co-ordinator for a 6-month contract based in Tunbridge Wells. The role ensures compliance with contractual service standards and delivers maintenance services with a focus on customer satisfaction.

The successful candidate will plan works, allocate trades, manage appointments geographically, and monitor progress to meet KPIs. This is an office-based role with Monday–Friday 8–5pm and includes pro rata benefits such as holiday entitlement, pension,