Planner / Scheduler Co-ordinator

Confidential; Tunbridge Wells; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days + BH

Pension

Parking

Wellbeing

Life Insurance

Volunteer days

Healthcare

Salary reviews

Career opportunities

Team events

Job summary

Confidential in Tunbridge Wells is seeking a Planner / Scheduler to coordinate works for 8-10 engineers, with onsite office-based hours Monday to Friday 8-5. The role offers a permanent contract with a starting salary of £29,600 plus excellent benefits including pension, holiday entitlement, parking, and wellbeing initiatives.

You will schedule jobs, monitor workflows, prepare WIP reports and liaise with supervisors to ensure timely, quality service for tenants and customers in a fast-paced

Qualifications

• Previous experience in Planning/Scheduling or Customer Service.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Excellent verbal and written communication abilities.
• Team-oriented mindset with ability to work independently.
• Used to a busy fast-paced working environment.

Responsibilities

• Efficiently scheduling works, (managing 8-10 engineers) ensuring the right trades are allocated, and managing appointments geographically for optimal travel efficiency.
• Monitoring and administering workflows to exceed targets, identifying follow-on works, and reporting trends to management for system review.
• Producing and communicating Work in Progress (WIP) reports for routine and void works to align with targets.
• Collaborating with Supervisors and Managers to enhance service delivery and productivity by reviewing diaries and ensuring works are ready to commence.
• Addressing customer and tenant queries and complaints promptly and effectively.
• Maintaining up-to-date databases and assisting with supply and material information from approved suppliers for jobs to be carried out.

Skills

Planning/Scheduling

Customer Service

Teamwork

Tools

Excel

Word

Outlook

Job description

Planner / Scheduler / Maintenance Co-ordinator

Tunbridge Wells

Hours: Onsite/Office Based - Monday - Friday 8-5pm.

29,600 + Excellent benefits including 25 days holiday + Bank Holidays, Pension, Parking, Wellbeing, Life Insurance, Volunteer days, Healthcare services, Annual salary reviews, Career Opps and Team and Social events

Our client, a dynamic organisation in the property sector, is seeking a dedicated Planner / Co-ordinator to join their team.

This exciting opportunity is perfect for an individual with a passion for effective planning and scheduling ability. If you have excellent customer service based skills and are used to working within a fast paced environment to schedule jobs and engineers this could be a great career move for you!

Key Responsibilities

• Efficiently scheduling works, (managing 8-10 engineers) ensuring the right trades are allocated, and managing appointments geographically for optimal travel efficiency.
• Monitoring and administering workflows to exceed targets, identifying follow-on works, and reporting trends to management for system review.
• Producing and communicating Work in Progress (WIP) reports for routine and void works to align with targets.
• Collaborating with Supervisors and Managers to enhance service delivery and productivity by reviewing diaries and ensuring works are ready to commence.
• Addressing customer and tenant queries and complaints promptly and effectively.
• Maintaining up-to-date databases and assisting with supply and material information from approved suppliers for jobs to be carried out.

Essential Criteria

• Previous experience in Planning/Scheduling or Customer Service.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Excellent verbal and written communication abilities, ensuring effective collaboration with team members and stakeholders.
• A team-oriented mindset with the capability to work independently when required.
• Used to a busy fast-paced working environment.

Why Join Our Client?

This is a fantastic opportunity to be part of an organisation that values a customer-centred approach and is committed to continuous improvement. The ideal candidate will contribute to a vibrant work culture while enjoying:

• A permanent contract with competitive remuneration.
• Opportunities for professional development and training.
• A supportive and collaborative team environment.