Continuous Improvement Lead – Hybrid, Bonus & Growth

Intact Insurance (previously RSA); Glasgow; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Annual bonus

Pension contributions (up to 11%)

Hybrid working

25 days annual leave + holidays + buy/

Job summary

Intact Insurance is leading a transformation in insurance, building a team to drive continuous improvement across Commercial Lines. You’ll own the CI strategy, prioritise programs for maximum impact, and govern benefits tracking to deliver measurable results.

The role focuses on developing capabilities, removing delivery barriers, and working within a regulated, matrixed environment to achieve operational excellence across a defined business area.

Qualifications

• Solid experience in continuous improvement, Lean or process optimisation. Lean Six Sigma Black Belt is preferred.
• Proven capability to deliver change and measurable benefits in complex environments.
• Considerable leadership and coaching skills, developing teams and capability.
• Solid analytical and problem-solving skills, with ability to translate insight into action.
• Experience working across matrixed, regulated organisations.

Responsibilities

• Owns the continuous improvement strategy, ensuring alignment to business priorities and service outcomes.
• Leads delivery of CI programmes, prioritising activity to maximise impact.
• Oversees CI governance, methodology and benefit tracking, ensuring consistency and measurable outcomes.
• Leads and develops a team of CI Business Partners, building capability and driving high-quality delivery.
• Identifies and resolves performance issues and process inefficiencies, shaping sustainable improvements.
• Acts as escalation point to remove delivery barriers and ensure progress.

Skills

Lean Six Sigma

Continuous improvement

Leadership

Analytical thinking

Problem solving

Change management

Job description

Intact Insurance is leading a transformation in insurance, building a team to drive continuous improvement across Commercial Lines. You’ll own the CI strategy, prioritise programs for maximum impact, and govern benefits tracking to deliver measurable results.

The role focuses on developing capabilities, removing delivery barriers, and working within a regulated, matrixed environment to achieve operational excellence across a defined business area.