Continuous Improvement and Change Lead

Progress Housing Group Ltd; South Ribble; Hybrid; GBP 37,000; Full time

Job summary

A social housing provider in South Ribble is seeking an experienced Continuous Improvement and Change Lead to spearhead projects that enhance service performance and operational efficiency. The role offers a competitive salary of £36,276 per annum and allows for hybrid working arrangements. The ideal candidate will have extensive experience in process improvement and project management, with strong verbal and written communication skills. This position promotes a values-driven culture that emphasizes collaboration and everyone's contribution.

Benefits

Competitive salary

Hybrid working arrangements

Generous annual leave

Pension scheme

Professional development opportunities

Values-driven culture

Commitment to wellbeing and inclusion

Qualifications

• Experience working within social housing or a similar environment.
• Ability to plan ahead and manage workload effectively.
• Genuine commitment to delivering high-quality service.

Responsibilities

• Lead impactful change projects to improve service performance.
• Coordinate policy and procedural reviews for compliance.
• Manage data for performance monitoring and internal audits.

Skills

Project management

Change management

Process improvement

Verbal communication

Written communication

Education

Formal project management qualification

Significant experience in process improvement

Job description

We're now looking for an experienced Continuous Improvement and Change Lead (known internally as Performance and Planning Lead) to join our team on a Full Time Permanent basis. This role offers full-time hours (36.25 hours per week).

About the role

This is a pivotal role at the heart of our mission to deliver excellence through continuous improvement, innovation, and best practice. As our Continuous Improvement and Change Lead, you'll be the driving force behind initiatives that enhance customer and colleague experiences, improve service performance, and boost operational efficiency. Reporting to the Head of Performance and Planning (RWP), you'll take ownership of key projects that shape how we work and deliver value for our tenants.

What you'll be doing

• Leading impactful change projects that make a real difference.
• Maintaining and implementing robust departmental processes, ensuring documentation is accurate and up to date.
• Coordinating policy and procedural reviews to keep us compliant and ahead of the curve.
• Working collaboratively across service areas to map processes, identify efficiencies, and implement improvements.
• Supporting the development of action plans and quality assurance frameworks, keeping projects on track through proactive problem-solving.
• Managing the data and systems that underpin performance monitoring, including internal audits and data cleansing where needed.

We also offer hybrid working, giving you the flexibility to balance home and office work in a way that suits both business and personal needs. Our offices are located in Leyland (Lancashire), Leeds, and London, and while most of your time can be remote, occasional travel to these locations may be required to support collaboration and key business priorities.

Qualifications

• A formal project management or change management qualification, or significant experience in process improvement.
• Substantial experience working within social housing or a similar environment.
• Ability to plan ahead, prioritise effectively, and manage your own workload to meet deadlines.
• Confident verbal and written skills that inspire trust, gain buy-in, and foster collaboration across teams.
• A genuine commitment to delivering consistently high-quality service and putting people at the heart of everything you do.

Benefits

• Competitive salary of £36,276 per annum – recognising your skills and contribution.
• Hybrid and flexible working arrangements – giving you the freedom to balance work and life.
• Generous annual leave entitlement and pension scheme – supporting your wellbeing now and in the future.
• Opportunities for continued professional development – helping you grow and progress in your career.
• A values‑driven culture that puts people first – work in an environment where your ideas matter and collaboration thrives.
• Commitment to wellbeing, inclusion, and diversity – be part of a workplace where everyone feels valued and supported.

If you're passionate about driving performance and planning excellence, we'd love to hear from you.